Tapping your entire team for smarter self-service
It’s no secret that self-service has become the preferred support channel by customers and businesses. As institutional knowledge builds up, adopting a smarter self-service approach is crucial in providing seamless experiences across your customers, agents, and knowledge teams.
Join these domain experts, Jason Maynard, VP and GM at Zendesk, and Brian Cantor, Principal Analyst at CCW Digital, in this recorded session so you can:
● Craft a cohesive self-service technology strategy
● Gain best practices to empower knowledge teams with better tools and workflows
● See how new Guide Enterprise features can help you create a seamless experience across customers, agents, and knowledge teams
VP and GM, Zendesk
Principal Analyst, CCW Digital
Thanks for registering! Check your inbox for an email with your unique link to the webinar.
How Dollar Shave Club implemented AI with Zendesk
Artificial intelligence is likely to touch every aspect of our lives, including…
Full Circle: How improving your ticket form can increase team efficiency and uncover trends – Asia Pacific
Your support team receives every question, complaint, and suggestion for your business,…