(Measure up!) Benchmarks for customer support organizations – Americas

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Do you know the benchmark standards for optimal customer support?

With data collected from 45,000 Zendesk customers in over 140 countries, we’ve identified the benchmarks for delivering best-in-class customer support, and how omnichannel customers consistently beat the industry standards.

Hear from Ryan Nichols, Zendesk’s GM of Omnichannel and Claire Peracchio, Zendesk’s Manager of Competitive and Market Intelligence as they detail the findings & insights from our latest benchmark findings.

In this webinar, we cover:

● Benchmarks for CSAT, first reply times, first resolution times, requester wait time during business hours, and replies
● Data on customer expectations and trends
● Channel integrations and industry-wide shifts in technology

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Speakers

Ryan Nichols,

Ryan Nichols, Zendesk's GM of Omnichannel

Claire Peracchio,

Claire Peracchio, Zendesk's Manager of Competitive and Market Intelligence

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