(Measure up!) Benchmarks for customer support organizations – Americas

Available On-Demand

About

Do you know the benchmark standards for optimal customer support?

With data collected from 45,000 Zendesk customers in over 140 countries, we’ve identified the benchmarks for delivering best-in-class customer support, and how omnichannel customers consistently beat the industry standards.

Hear from Ryan Nichols, Zendesk’s GM of Omnichannel and Claire Peracchio, Zendesk’s Manager of Competitive and Market Intelligence as they detail the findings & insights from our latest benchmark findings.

In this webinar, we cover:

● Benchmarks for CSAT, first reply times, first resolution times, requester wait time during    business hours, and replies
● Data on customer expectations and trends
● Channel integrations and industry-wide shifts in technology

Complete the form below to view your webinar:

Please enter your first name
Numbers and special characters are not allowed
Please enter your last name
Numbers and special characters are not allowed
Please enter a valid email address.
Email addresses may not begin with:
Please enter a valid phone number
Please enter your company name
Please enter your job title
Please select number of employees
Please select your country
Please select an option
By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the Zendesk Privacy Notice.

Thanks for registering! Check your inbox for an email with your unique link to the webinar.

Sorry, something went wrong!

Please reload the page and try again, or you can contact Zendesk for support.

We are sending your request...please wait.

Speakers

Ryan Nichols,

Ryan Nichols, Zendesk's GM of Omnichannel

Claire Peracchio,

Claire Peracchio, Zendesk's Manager of Competitive and Market Intelligence