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Omnichannel Customer Story Spotlight

Available On-Demand


The Omnichannel revolution is here. Each 30-minute webinar, in this 3-part series, focuses on a unique aspect of omnichannel support, from strategy to implementation.

In part 3, join us for a fireside chat with ThirdLove, a retail industry leader that has built a best-in-class omnichannel customer support organization. They’ll discuss trade secrets for increasing agent efficiency, reducing costs, and improving customer satisfaction.

In this webinar we discuss:

● How ThirdLove thinks about customer experience
● What values are important to consider and why
● The best approach to modernizing your customer experience

In case you missed them, you can still watch part 1 & part 2.

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Emily Vincephoto

Emily Vince

Emily Vince is a Senior Product Marketing Manager at Zendesk, focusing on Zendesk Talk. She loves helping customer service teams improve how they deliver support on the most personal of channels - the phone.

Laura Westphoto

Laura West

Laura West is Head of Customer Experience and Operations at ThirdLove