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Champions of customer service

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Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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Zendesk Relate 2023

Zendesk Relate, our global customer experience event, showed us the future of intelligent CX. If you missed it, no worries. You can still relive the action. Or check out our product announcements below.

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Feel the power of AI across your whole customer journey. Our keynote shows you how to get there.

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Meet Zendesk AI

AI is here to stay, but only Zendesk makes it easy to start. Better support, workflows, and routing—right out of the box.

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Find out how to use AI strategically to control costs while maintaining close customer connections.

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The best way to learn about Zendesk is to experience it like a customer. See for yourself how Zendesk makes customer experience easy.

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Where good conversations become great experiences

To make customers happy, you need conversational experiences—connected communication across any channel.

Employee experience
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Give customers the best support

Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.

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Win prospects over

Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.

Employee experience
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Get employees answers

Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.

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Customize your customer experience

Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.

#1 in Digital Customer Service use case by

Logo: Gartner
“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.“

Tim Sulzberger

Service Design and Innovation Manager at REA Group

“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.“

Rahul Subramaniam

CEO at DevFactory

“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“

François Picard

Head of Operations at ShopBack

Photo: Customer Experience
Photo: Customer Experience
Photo: Customer Experience

The best customer experiences are built with Zendesk

The companies you use, use Zendesk

See all customer stories

Gartner, Critical Capabilities for the CRM Customer Engagement Center, 8 June 2020, Nadine LeBlanc, Brian Manusama
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