Open Lines of Communication with WordPress Live Chat
What is live chat for WordPress?
Live chat for WordPress, or WordPress help chat, is a plugin that allows companies to offer live chat for support, sales, or other needs through their WordPress hosted website. Typically built with a WordPress chat plugin or widget, such as Zendesk Chat, WordPress live chat is a great way to offer immediate support to users directly on your website.
With Zendesk and its available plugins, all customer data and ongoing conversations exist in a single location, making it possible to move from chat to phone to social media while still providing the same great experience.
Real-time support
Customers hate waiting
Increase conversion rates
How Zendesk helps
- Proactive support. Triggers in Zendesk Chat will notify support agents when a user has met preset conditions, such as time spent on a specific page. The agent can then reach out and offer support, paving the way to a better user experience and increased sales.
- Powerful reporting. Zendesk Chat monitors important metrics, from the real-time monitoring to agent performance, helping companies identify areas to improve and which tactics are already working.
- Uninterrupted support. With Zendesk, all customer data and ongoing conversations exist in a single location, making it possible to move from chat to phone to social media while consistently using plugin and still providing the same great experience for the user.
Support at the right time
Companies looking to improve conversion rates and turn more visitors into buyers, as well as companies looking to reduce support costs while improving CSAT should consider WordPress live chat as a support channel.
Get chatty with your customersAdditional Resources
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There are many ways to provide great support with chat. Learn more!
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