Stay in touch
Zendesk Message is a new customer messaging product that helps companies engage customers on their favorite messaging apps, like Facebook, LINE, and Apple Business Chat beta. It’s available through Zendesk Chat.
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Message is the medium
Messaging has evolved into something new
Join the Evolution
Reach your customers – all of them
As the most popular digital communications channel, messaging gives businesses the opportunity to reach and market to a new generation of customers. It’s a support channel that’s “always on,” and it’s evolving into a primary driver of customer satisfaction. Zendesk Message is designed to help scale support on popular messaging apps—and it’s the next step in the evolution of customer support.
LET'S TALK A BOT IT
Giving bots a human touch
Bots are a great tool to help automate replies and reach more customers. Using Zendesk Message, businesses can blend human agents with bots to increase efficiency—and add that human touch.
Learn more about chatbots
“Bots on Messenger is a prime example of how conversational commerce is developing, and Spring is thrilled to work with Zendesk to deliver users a shopping experience that seamlessly integrates an automated personal shopping assistant with best-in-class concierge customer service.”
Personalize your Relationships
Facebook’s Businesses on Messenger
Customers can opt-in to receive updates through Facebook Messenger after making a purchase
Businesses start a conversation by pushing customized messages about order confirmations, shipping updates, and more
Customers can now have a real-time conversation with a business on Facebook Messenger and keep their order history in one place
Evolution at scale
Build relationships
Give customers what they want. Provide on-going live messaging support on their favorite messaging apps.
Increase efficiency
Faster responses means happier customers. Prioritize customers who are online to facilitate real-time conversations. Make handoff between agents easier with long form history.
Work as a team
Happier teams mean better customer service. Allow agents to own, assign, and resolve conversations for better workflows.
Measure success
Better insights help you connect the dots. Use analytics to keep track of agent performance with metrics like customer satisfaction, response time, and resolution time to optimize your support strategy.