Dear Electronic Signature Recipient,

Data Processing Agreement

This DPA forms part of the Master Subscription Agreement (the “MSA”), entered into by and between Subscriber and Zendesk, Inc (“Zendesk”), pursuant to which Subscriber has purchased a subscription to Zendesk’s software and services (“Service”, as described at www.zendesk.com). The purpose of this DPA is to reflect the parties’ agreement with regard to the Processing of Personal Data, in accordance with the requirements of Applicable Data Protection Law. All capitalized terms not defined herein shall have the meaning set forth in the DPA.

This DPA consists of two parts: the main body of the DPA, and the EU Standard Contractual Clauses in Exhibit B. The DPA and the Standard Contractual Clauses have been pre-signed on behalf of Zendesk.

Please follow the instructions below to review and electronically sign the DPA.

How to execute this DPA:

Single Reviewer & Signatory

• If you are both the reviewer and the signatory of this DPA, click here and complete your details in the “Customer” field and click on “Begin Signing”.

Separate Reviewer & Signatory

• If you are reviewing this DPA but you are not the signatory, click here. Complete your details in the “Customer” field, and then provide the signatory’s details in “Customer Signer” and click on “Begin Signing”. You will have the ability to review and populate this DPA before sending to the signatory for execution.

To complete this DPA, Customer must complete the information required in Exhibit A as follows:

• Data Controller / Data Exporter: a brief description of Subscriber’s business activities.
• Special Categories data: This only needs to be populated if you anticipate using the Zendesk service for the processing of special categories of data. (Such categories include, for example, data pertaining to religious beliefs, sexual orientation, trade union membership, political views, criminal history. This may also include financial information such as credit card details, healthcare information or information relating to children).

You will have the option to download the DPA for review prior to completing the execution process. To do so, simply click on the “Download” icon located top centre of the page (see image below). Once you have completed the execution process, you will automatically receive a fully signed copy of the DPA for your files. Upon completion of the validly completed DPA, this DPA will become legally binding. You and the signatory will receive a fully completed copy of the DPA for your files.

For additional information about our privacy practices, please visit: https://www.zendesk.com/company/customers-partners/eu-data-protection/.

Should you have any questions, please contact privacy@zendesk.com.

Thank you,
Zendesk Legal