Get on the same page

The bigger the company, the more complex your operations are. Easily connect your communications, tools, and data across all departments for smoother customer interactions and less wasted time.

Stay connected

As a company grows, communication and collaboration become harder to maintain. A lack of communication between teams can lead to a disjointed experience for customers—which is why it’s important to ensure your team has the information they need to keep customers happy. It not only increases the productivity of your agents, but also gets the answers to your customers’ questions faster.

Connect your customer data

Zendesk Sunshine is an open, flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want.

Connect your customer data

Modern developer tools

Browse our marketplace and choose from over 700 popular apps and integrations to customize the agent workspace and simplify workflows. Or use the Zendesk APIs, to build custom integrations and interact with Zendesk data using 400 different API endpoints.

developer tools

Analyze and optimize your support

Zendesk Explore is a comprehensive customer analytics toolkit that helps you measure and optimize every interaction a customer has with your business. It integrates seamlessly with every Zendesk channel, so your team always has the data to make better decisions.

customer support

Collaborate without leaving Zendesk

With the Collaboration add-on, agents can use Side Conversations to communicate with anyone inside or outside your company without needing to give them access to Support. You can also let other teams become light agents so they have access to Support and can make internal comments.

Collaborate without leaving Zendesk

Siemens

Siemens + Zendesk: Partnership grounded in a shared vision

“One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need.”

Steven Franklin

Global Head of Customer Service

Read customer story