sunshine

Dark days are over

Introducing Zendesk Sunshine, the open, flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want.

Sunshine customer data

Connect all your customer data and get the complete picture with Sunshine

Profiles

Identify each customer with a centralized view of profiles across every channel and application.

Relationships

Model every relationship for greater insight into how your customers interact with every part of your business.

Events

Define and capture custom events across your web and mobile apps for greater visibility into the entire customer journey with the Custom Events.

Conversations

Surface and manage customer interactions across every channel in a single place for more streamlined communication.

Objects

Store custom data entities, like Products and Subscriptions, that are unique to your industry and business with Custom Objects.

Zendesk products are
powered by Sunshine

Zendesk offers a flexible platform for capturing all your customer data, an engine for designing intelligent workflows, and APIs and SDKs for building modern user experiences.

  • User experiences

    Build amazing user experiences with modern developer tools

    Learn more
  • Services

    Design user journeys and automate processes with clicks, not code

    Learn more
  • Customer data

    Connect all your customer data and get the complete picture with Sunshine

    Learn more
  • Infrastructure

    Scale your customer experiences securely on AWS infrastructure

    Learn more

User experiences

Services

Customer data

Infrastructure

User experiences

Build amazing user experiences with modern developer tools

Web Widget

Embed omnichannel support directly into your website with a snippet of code, or build your own with a modern web SDK.

Learn more

Mobile SDK

Integrate omnichannel support natively into your mobile apps, complete with push notifications to keep users engaged.

Learn more

APIs

Build custom apps and integrations with a collection of API endpoints that make it easy to build anything.

Learn more

Zendesk apps framework

Build custom Zendesk Support and Chat apps your way with a modern and flexible app development framework.

Learn more

Marketplace

Browse our marketplace and choose from over 700 popular apps and integrations to customize the agent workspace and simplify workflows.

Learn more

Services

Design user journeys and automate processes with clicks, not code

Automations

Schedule tasks that take action on tickets so you can easily scale support operations as your business grows.

Learn more

Triggers

Set up condition-based actions that streamline agent workflows and keep your agents all on the same page.

Learn more

Targets (Webhooks)

Automatically alert and update external applications and keep your entire application ecosystem in sync.

Learn more

Channel framework

Integrate Zendesk with third-party channels like Facebook and Twitter so you can centralize your customer conversations.

Learn more

Intelligence

Increase customer satisfaction and enhance agent productivity with Answer Bot, Content Cues, and more — all powered by machine learning.

Infrastructure

Scale your customer experiences securely on AWS infrastructure

Encryption

Deliver an exceptionally secure customer experience with all your Zendesk data encrypted at rest.

Disaster recovery

Rest easy and keep operations humming with nightly backups of your entire Zendesk environment and automated disaster recovery across AWS regions.

Compliance

Certified security and industry based compliance on trusted AWS infrastructure keeps all your data secure.

99.9% uptime

Guarantee the best customer experiences without having to worry about your operations going down.

Simplified authentication

Make it easy for agents to sign in with existing SSO services via SAML and JWT, and use two-factor authentication for an extra layer of security.

  • Powered by AWS
  • AICPA SOC 2
  • BSI ISO/IEC 27001
  • ISO 27001
  • TRUSTe Verified
  • SkyHigh Enterprise-Ready
  • Privacy Shield Framework