Make millions feel like one in a million
Great customer service is all about having a personal touch. As an enterprise organization with a large, diverse customer base, you need tools that can do it all. Segment, personalize, and respond to customers on their preferred channels so you can maintain loyalty for the long haul.
Personalized support at scale
In a highly competitive environment, customer service could be the reason your company stands out from the rest. A tailored customer experience differentiates your business—connecting with customers on a personal level builds loyalty and keeps them coming back for more.
Answer Bot uses machine learning to help answer your customers’ questions with content from your knowledge base. The answers it provides are tailored to each customer’s question accurately and reliably—every time. This frees up your team to help customers with more complex or higher priority issues.