Make millions feel like one in a million
Great customer service is all about having a personal touch. As an enterprise organization with a large, diverse customer base, you need tools that can do it all. Segment, personalize, and respond to customers on their preferred channels so you can maintain loyalty for the long haul.
Personalized support at scale
In a highly competitive environment, customer service could be the reason your company stands out from the rest. A tailored customer experience differentiates your business—connecting with customers on a personal level builds loyalty and keeps them coming back for more.
Understand your customer
The essentials card and interaction history gives agents relevant context on who they're serving and what the customer's experience has been so far—so agents can provide faster, more personalized responses back to their customers.
Be available everywhere
The Zendesk Web Widget and Mobile SDK give you the flexibility to bring support directly to your customers, wherever they are. Whether it’s embedded on your website or in your mobile app, live chat, voice, and in-context self service is always there for them.
Answer Bot uses machine learning to help answer your customers’ questions with content from your knowledge base. The answers it provides are tailored to each customer’s question accurately and reliably—every time. This frees up your team to help customers with more complex or higher priority issues.
Biobot + Zendesk: Rapid growth, quick implementation, strong results
“Zendesk has really let us be nimble and act quickly, which definitely is something that, through my first almost three months here, has been a huge theme—just moving forward, getting stuff done as quickly and effectively as possible.”