Personalized Support at Scale

Make millions feel like one in a million

Great customer service is all about having a personal touch. As an enterprise organization with a large, diverse customer base, you need tools that can do it all. Segment, personalize, and respond to customers on their preferred channels so you can maintain loyalty for the long haul.

Personalized support at scale

In a highly competitive environment, customer service could be the reason your company stands out from the rest. A tailored customer experience differentiates your business—connecting with customers on a personal level builds loyalty and keeps them coming back for more.

Understand your customer

The essentials card and interaction history gives agents relevant context on who they're serving and what the customer's experience has been so far—so agents can provide faster, more personalized responses back to their customers.

Make millions feel like one in a million

Be available everywhere

The Zendesk Web Widget and Mobile SDK give you the flexibility to bring support directly to your customers, wherever they are. Whether it’s embedded on your website or in your mobile app, live chat, voice, and in-context self service is always there for them.

Automate everything

Answer Bot uses machine learning to help answer your customers’ questions with content from your knowledge base. The answers it provides are tailored to each customer’s question accurately and reliably—every time. This frees up your team to help customers with more complex or higher priority issues.

"We want to eliminate the unnecessary questions and field the basic ones that don’t need a human interaction, so we can put in the time to provide a personalized and high-touch experience to customers, wherever they are in their journey."

Raphael Fontes

Vice President of Customer Operations at Squarespace

More Resources

  • Customer context

    Personalize your interactions: The customer context tools you need

    Learn more >
  • AI in Customer support

    Three features of AI that will help assist customer service agents.

    Learn more >

Personalize your support