Skip to main content

Zendesk for government

Rethink customer experience

Our easy-to-customize software makes the work of government agencies more efficient and more responsive to the needs of the public. Build better digital services and improve how your organization delivers services and information to the public.

Get a demo

Orgs engaging their constituents

Tennessee State GovernmentFCCACLUHampton VACalvert County, MarylandIndigov

Provide better service

Impress your customers with shorter response times and make it easier for them to reach you. Zendesk gives government organizations everything you need to deliver better customer experiences to the public.

Deliver better custom experience

Comply and protect

Serve the public while meeting the stringent cybersecurity capabilities and processes required to handle federal data and constituent information. Focus on strengthening customer service with our FedRAMP-authorized cloud solution. For the next level of data privacy and security, we offer Advanced Data Privacy and Protection.

Learn about FedRAMP authorization

Integrate seamlessly with legacy systems

Our solution enhances your current systems and creates efficiencies within your existing frameworks. This all-in-one system approach helps unify both internal and external communications and makes your CX truly forward-looking.

Check out a centralized solution

Simplify reporting

Siloed data sources make reporting to stakeholders complicated and cumbersome. With powerful analytics from Zendesk, teams gain visibility into the volume of requests and turnaround time. Improving experiences lets civic leaders help constituents feel more connected and trusting of local government.

Learn about analytics and reporting

Manage remote staff with ease

Government organizations must also manage the new reality of a dispersed workforce. Our tools help teams and partners track and manage requests, capture and disseminate institutional knowledge, and stay productive and empowered wherever they are.

How Zendesk helps internal teams

Find out what Zendesk can do

Get a demo

The FCC replaced a 15-year-old consumer complaint system and 18 outdated complaint forms

“Zendesk Support lives up to its promise. It’s that simple. It does what we need it to do today, and its vision ensures it’s a solid alternative in years ahead to help innovative decision-makers.”

Dustin Laun

Contractor and Senior Advisor of Innovation and Technology for the FCC

Read on
Tennessee State Government

State of Tennessee boosted CSAT 35% with an omnichannel solution from Zendesk

“It just made sense to merge our customer channels together—that and the fact that we saved a quarter-million dollars in maintenance fees on an annual basis by doing so.”

Dustin Swayne

Deputy Commissioner for the State of Tennessee

Read on

Integrations boost efficiency

SlackMaestroQAOomnitzaFive9Jira SoftwareSalesforce