Zendesk for government

Accelerate your COVID-19 government response

Government organizations rely on Zendesk to deliver the best possible constituent and employee experiences more efficiently, at any scale. Today, our FedRAMP authorized solution provides the tools for government agencies to manage COVID-19 responses as well as a newly remote workforce.

Our easy-to-use, secure customer service and engagement products allow teams to centralize communication, streamline workflows and analyze trends, for greater efficiency and happier constituents.

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Join these innovative government organizations in transforming constituent engagement

The Zendesk for government approach

Communicate efficiently with constituents and employees

COVID-19 is creating an increase in inquiries, questions, coordination, and reporting for the government globally. As call centers, offices, and websites see an influx of calls and requests, government agents can use Zendesk to centralize all communication. Streamlining communication provides a faster turnaround for constituents who need to know the status of a process, or for those who are looking to have their questions answered.

Deliver custom experiences on the Zendesk platform

Ensure security and compliance with enterprise-grade standards

Zendesk’s FedRAMP-authorized cloud solution can be trusted to meet the stringent cybersecurity capabilities and processes required to handle federal data as well as constituent information. This means remote employees can work efficiently, as well as communicate and collaborate securely.

Learn more about our FedRAMP authorization and Zendesk Security

Build an iterative plan with Zendesk

Keep teams working seamlessly as work protocol shifts and ensure your employees and constituents are receiving the support they need during these changing times. Our team will work with your organization to develop a solution that perfectly suits your unique needs.

Check out The Zendesk Support Suite as a centralized solution

Say goodbye to complex reporting

Siloed data sources can make reporting to stakeholders complicated and cumbersome. With powerful analytics and reporting from Zendesk, teams can gain visibility into the volume of requests and turnaround time. Improving constituent experiences is an important way for civic leaders to help constituents feel more connected and trusting of their local government.

Learn more about Zendesk analytics and reporting

Remotely manage your staff with ease

While managing constituent expectations, government organizations also must manage the new reality of a dispersed workforce. Let us help you ensure your workforce feels supported and empowered. Our tools help teams and partners track and manage requests, capture and disseminate institutional knowledge, and stay productive and connected wherever they may be working from.

Learn more about Zendesk for internal teams

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Learn more about how innovative government organizations use Zendesk

Overhaul outdated processes

The FCC replaced a 15-year-old consumer complaint system and 18 outdated complaint forms

“Zendesk Support lives up to its promise. It’s that simple. It does what we need it to do today, and its vision ensures it’s a solid alternative in years ahead to help innovative decision-makers.”

Dustin Laun

Contractor and Senior Advisor of Innovation and Technology for the FCC

Learn how the FCC saved $2.8 million in deployment costs and $540,000 annually in maintenance costs with Zendesk

Improve constituent support

State of Tennessee boosted CSAT 35% with an omnichannel solution from Zendesk

“It just made sense to merge our customer channels together—that and the fact that we saved a quarter-million dollars in maintenance fees on an annual basis by doing so.”

Dustin Swayne

Deputy Commissioner for the State of Tennessee

Learn how the State of Tennessee provides a seamless experience to 6.6 million residents

Improve agent productivity

Congressional staffers reduced response times from weeks to a matter of hours

“Through the use of its mobile apps and smart automation, staffers in offices utilizing the Indigov and Zendesk in partnership can answer incoming requests quickly and efficiently from the comfort and safety of their own homes.”

Alexander Kouts

CEO and Founder of Indigov

Learn how Zendesk’s partnership with Indigov powers a dramatic innovation in US Congressional offices by reducing constituent inquiry response times.

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