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Automated customer service and support

What is automated customer service?

Automated customer service is a method of consumer support that is provided by an automated system such as a help center, chatbot or other artificial intelligence. Automated customer support can be provided 24/7 and is used to both assist and reduce the cost of human support representatives. Customer support agents receiving, processing, and responding to requests for service need efficient help desk software. That's where Zendesk Support comes in.

The inside scoop on automated customer service

Help desk software from Zendesk Support simplifies the automated customer service experience and gives you the time to focus on what is most important--meaningful communication with customers, making for stellar customer support. Zendesk's perceptive interface is designed with the experience of the help desk and service agents in mind, which makes for a strong relationship between customer and your business.

Did you know?

Zendesk Support software allows you to figure any workflow, from the simplest to the most complex, extend your agent’s help desk with hundreds of available apps, or design sophisticated customizations with our API. Everything is possible.

A timely solution

Help desk software from Zendesk provides:
  • Priority response in the queue: Instant in-product chat for admins. Top-of-queue phone number and email address
  • 24/7/365 Global support: 1-hour Global First Reply Time SLO available in English Only
  • Uptime guarantee: 99.9% uptime SLA with service credits
  • Easy collaboration: Agents can share information through CCs to coworkers. Editing is live, showing who is viewing a ticket.

Next steps

Great customer support requires great tools, but above all, it's for the relationships you have with your customers. Start building better relationships with your free trial of Zendesk.

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