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Customer Service Email Management Software

Customer service email management software

All your conversations in one place

Whatever you call it—help desk, service desk, support desk software, or customer service email management software—it’s a means to an end. Because great customer support is not just about the tools you use. It’s about the relationships you have with your customers. And dangers of ineffective email management can ruin relationships in an instant.

Zendesk Support’s help desk software helps streamline customer support with time-saving tools like triggers and automations.

A different approach

Zendesk Support is intuitive, built with the experience of customer service and support desk agents in mind. Dynamic request forms give agents extra context, so they’re prepared to offer personalized customer support before the conversation even begins. That’s what Zendesk is for—improving the relationships between businesses and their customers.

Speedy results

Provide your teams with tools to save time, communicate, and collaborate:
  • Fast, personalized responses: Agents can create and share their own macros in order to quickly respond with a standard reply to recurring customer inquiries.
  • Custom views: Personalized views let agents see their queue based on ticket status, assignee, group, or other conditions.
  • Never miss a deadline: With built-in internal SLAs, agents can set their own SLAs for specific tickets and measure to the minute to keep an eye on status.
  • Take your help desk on the go: Our native mobile apps enable agents to respond to customer requests—even when they’re away from their desks.

See which Zendesk plan works best for you.

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