(Measure up!) Benchmarks for customer support organizations – Europe

Available On-Demand

About

Do you know the benchmark standards for optimal customer support?

With data collected from 45,000 Zendesk customers in over 140 countries, we’ve identified the benchmarks for delivering best-in-class customer support, and how omnichannel customers consistently beat the industry standards.

Hear from Ryan Nichols, Zendesk’s GM of Omnichannel and Claire Peracchio, Zendesk’s Manager of Competitive and Market Intelligence as they detail the findings & insights from our latest benchmark findings.

In this webinar, we cover:

● Benchmarks for CSAT, first reply times, first resolution times, requester wait time during    business hours, and replies
● Data on customer expectations and trends
● Channel integrations and industry-wide shifts in technology

Complete the form below to view your webinar:

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter a valid phone number
Please enter your company name
Please select number of employees
Please select your country
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Thanks for registering! Check your inbox for an email with your unique link to the webinar or click here to watch now.

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

We are sending your request...please wait.

Speakers

Ryan Nichols,

Ryan Nichols, Zendesk's GM of Omnichannel

Claire Peracchio,

Claire Peracchio, Zendesk's Manager of Competitive and Market Intelligence

Thanks for registering! Check your inbox for an email with your unique link to the webinar or click here to watch now.