ZENDESK CONVERSATION : The future of AI and Automation, with Forrester
The world is going through some pretty dramatic changes right now and everyone is trying to adapt quickly to a new reality with many unexpected challenges. As consumers’ needs change and businesses adjust from crisis to recovery, the greatest goal of CX leaders is to continue providing uninterrupted service to all their customers and foster a collaborative environment for their remote employees.
Join our CX experts to learn about how digital transformation has fast-forwarded its pace of adoption in many companies across SEA, and key strategies for businesses to inject greater empathy into customer support; which in turn will be the key differentiator for your brand long after things are back to normal.
Customer Experience Strategist, Zendesk
Senior Analyst, Forrester
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