Talk is cheap

Zendesk Talk supports companies of all sizes with flexible subscription plans plus customized usage pricing.

Lite

Basic

Advanced

Partner Edition

Zendesk Talk Pricing Provides access to CTI Toolkit or Partner app. Specific features vary by Partner
Billed annually (per agent per month) $0 - pay for usage only $9 - usage sold separately $29 - usage sold separately $9 - does not include cost of partner solution
Billed monthly (per agent per month) $0 - pay for usage only $14 - usage sold separately $39 - usage sold separately $14 - does not include cost of partner solution
Toll free & local phone numbers* sold separately
LIMIT ONE NUMBER
sold separately sold separately
Inbound & Outbound minutes sold separately sold separately sold separately
Text messages not available sold separately sold separately
Voicemail
Call Management
Answer in browser
Forward to phone
Mute
Hold
Warm transfer
Queue management
Pre-recorded & customized greetings
Queue size & wait time
Business hours*
Schedules (multiple business hours)*
Priority Numbers
Callback from Queue
Agent efficiency
Inbound Caller ID
Automatic ticket creation
Click-to-call from a ticket
Call wrap-up time limits
Text for SMS Support
Inbound & Outbound SMS
SMS Notifications*
Advanced Routing
Multibrand*
Group routing*
IVR (phone trees)*
Monitoring & Reporting
Call recording
Voicemail transcription
Call history reports
Real-time queue levels
Real-time dashboards
Agent activity dashboards
Agent availability controls
Tickets for abandoned calls
Call Monitoring (Listen and Barge)
Custom Insights reporting*
Enhanced Reliability
Twilio infrastructure
Failover

*Customers on Zendesk Support Starter and Essential plans are limited to one phone number. Customers on the Zendesk Support Essential plan do not have access to group routing, IVR or triggers for automated text notifications. Other feature availability depends upon Zendesk Support plan type.

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