Talk is cheap

Zendesk Talk supports companies of all sizes with flexible subscription plans plus customized usage pricing
Image: Zendesk Talk Product Logo

Lite

Team

Professional

Enterprise

Partner Edition

Zendesk Talk Pricing Provides access to CTI Toolkit or Partner app. Specific features vary by Partner
Billed annually (per agent per month) $0 - pay for usage only $19 - usage sold separately $49 - usage sold separately $89 - usage sold separately $9 - does not include cost of partner solution
Billed monthly (per agent per month) $0 - pay for usage only $25 - usage sold separately $59 - usage sold separately $110 - usage sold separately $14 - does not include cost of partner solution
Toll free & local phone numbers* sold separately
LIMIT ONE NUMBER
sold separately sold separately sold separately
Inbound & Outbound minutes sold separately sold separately sold separately sold separately
Text messages not available sold separately sold separately sold separately
Voicemail
Call Management
Answer in browser
Forward to phone
Mute
Hold
Warm transfer
Conference calling
Outbound Caller ID
Call blocking
Queue management
Pre-recorded & customized greetings
Queue size & wait time
Call Us from Web Widget
Request a Callback from Web Widget
Business hours**
Priority Numbers
Callback from Queue
Call offering time limit
Extended queue wait time
Agent efficiency
Inbound Caller ID
Automatic ticket creation
Click-to-call from a ticket
Call wrap-up time limits
Text for SMS Support
Inbound & Outbound SMS
SMS Notifications*
Text Message Data Rates $ $ $
Triggers for automated text notifications
Advanced Routing
Multibrand***
Group routing*
IVR (phone trees)*
Overflow and After Hours Routing*
Monitoring & Reporting
Call recording
Voicemail transcription
Call history reports
Real-time queue levels
Real-time dashboards
Agent activity dashboards
Agent availability controls
Tickets for abandoned calls
Call Monitoring (Listen and Barge)
Explore Lite reporting*
Reliability and Services
Twilio infrastructure
Failover
Failover on demand
Monthly diagnostics
Talk Usage 99.95% SLA

$ Available as an Add-on

$$ Usage includes your phone numbers, minutes, text messages, and optional voicemail transcription

* Customers on Zendesk Support Starter and Essential plans are limited to one phone number. Customers on the Zendesk Support Essential plan do not have access to group routing, IVR or triggers for automated text notifications. Other feature availability depends upon Zendesk Support plan type.

** Requires Support Professional and above.

*** Requires Support Enterprise and above.