IVR Software

IVR Software

Deliver better service with IVR Software

With multi-level Interactive Voice Response (IVR) technology from Zendesk Talk, route customers to the right agent or department in your call center and provide recorded responses for frequently asked questions. Easily create a menu with options that callers can choose through keypresses and route to agent groups, voicemail, external numbers or even additional IVR menus.

Streamline call routing

Connect your customers to the right agents in your call center to limit wait time and boost efficiency.

IVR Software

Do more with less

Deflect common questions with pre-recorded greetings for FAQs like opening hours or promotions, saving time for your customers and agents.

Set-up in minutes

Create an IVR system right in the Zendesk browser. Upload or record greetings, build menus and easily make changes to customize your customers experiences.

More Resources

  • Integrated phone support

    What everyone should know about it

    Learn more >
  • Omnichannel and your call center

    How to meet your customers wherever they are

    Learn more >

Ready for better phone support?