Text by Zendesk
Skip the small talk. For quick answers and easy updates, start supporting your customers with Text, a new feature of Zendesk Talk.
When texts become tickets
The moment a customer texts you, their message automatically becomes a ticket in Support. From there, agents can apply macros, triggers, and other business automations to respond quickly and easily.
Let them know the latest
Sometimes the best defense is a good offense. Get ahead of support issues by sending proactive messages, or create triggers for automated notifications and alerts.
Works right out of the box
Text, a feature of Zendesk Talk, is built into the Zendesk Support ticketing system. Teams can get started in minutes — no need to hire developers or an implementation team.
