Zendesk Insights

Welcome Zopim

We?re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is an easy-to-use, live chat software that we are thrilled to add to our family of products.

Forrester Consulting TEI study evaluates the ROI of Zendesk

Advancing the Resolution Platform to set a new standard for service

4 ways Zendesk can make your life easier ASAP

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).

Zendesk welcomes Smooch, a platform for messaging

Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.

Important update to the Zendesk DMARC policy

As of September 14, 2016, we made an important update to the Zendesk DMARC policy, which helps to safeguard Zendesk's customers' subdomains and protect them from unauthorized use. This change affects customer who have set up a mailing service or other tool to use one of your Zendesk addresses to send email.

Too many passwords? Access Zendesk using your Google and Facebook logins

Real heart, enabled by AI: Talking it out with Sibly founder and CEO Moe AlKadi