(Word)Press-ed for a Solution: WordPress Ticket Systems

Zendesk จะช่วยได้อย่างไร

Thanks to an integration with WordPress, Zendesk is the best solution for wordpress ticketing system. Blog comments are automatically converted into tickets, making it possible to use business rules, automations, and other great Zendesk feature. You can also add a Zendesk feedback tab to your wordpress site, so users can access to your knowledge base, submit a ticket, or even initiate a live chat session.

Zendesk's Single Sign On feature could be for you: This way, your users won't have to login to Zendesk to submit tickets, check their progress or comment in community forums. Did your eyes perk up learning you could take comments and turn them into tickets? Zendesk allows you to do just that; take a conversation offline or escalate a question — and your customers won't feel a thing until you've come to a solve.

We're also big believers in the power of the dashboard, giving your site admins a 360-degree view of your customer service landscape. From your WordPress dashboard, the Zendesk solution allows you to access all your tickets and comments, all uploaded files, attachments, and supporting documentation.