Help desk ticketing system
What is a ticketing system?
A help desk ticketing system (support ticket system) is help desk software that collects and tracks all customer support interactions from various channels—phone, chat widget, email, and social media. No matter how a customer chooses to reach out to your team, that interaction will be logged in the system. When it comes to efficiency, not all ticket management systems are created equal. Zendesk Support is an omnichannel ticketing system that makes it easy for your business to track, prioritize, and solve customer support tickets for inquiries. Zendesk support ticketing software makes it effortless for teams to access and manage all information from one centralized hub, giving chat agents a full view of each customer and their journey regardless of where the conversation originated.
A multi-channel support ticketing system
Context is king in a ticket system
Support team superpowers
Elevate customer support with Zendesk ticketing system
Seamless communication doesn’t have to be a distant dream for you and your team. Zendesk’s omnichannel ticket system elevates your customer reach and bridges the gaps within your business. With our open CRM platform Zendesk Sunshine, you can connect all customer data so chat agents have all the customer context they need to respond easily across channels through live chat software. Plus, reporting with Zendesk Explore gives you detailed insight into your support agents work so you can make your workflow work better for both your team and your customers. That’s a win.GET STARTED
Tap into more knowledge
With a support ticket system, you can turn the dream of great customer service into a reality. Learn more about the powerful possibilities: