Open source ticketing system: Free help desk
What is an open source ticketing system?
As your company grows, your IT team has to track, monitor and resolve an increasing number of support requests from internal users. A ticketing system (or help desk) is a cost-effective solution for managing the queue by assigning a number to each new request and logging it as a ticket in a database. Free open source ticketing systems have evolved to provide that function at no initial cost to the company.
Zendesk is an open API ticket solution, so 3rd party developers can build new integrations with our platform. This offers the advantages of open source ticketing without requiring your administrators and users to configure the system themselves.
An open source solution isn’t always free
Reaping the benefits
When to get an open source ticketing system
Spend a few hours visiting sites and compiling a list of the features available in open source help desk ticketing software. Then poll your IT staff for the features most important to them. As long as you align your expectations to the reality of a ticketing system that costs you nothing initially, you may be able to find a package that works for your company.Open up to an open API ticketing system
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There’s a lot more where this came from. Keep exploring the world of open source ticketing, global customer support, and agent efficiency.