Reaping the ROI of Multichannel Support and Increased Agent Efficiency

Available On-Demand

About

Zendesk, joined by guest speakers from Forrester and Prosper, reveal how support organizations are winning the battle against the stigma of being cost centers. By leveraging multichannel support with the Zendesk family of products, companies like Prosper are untapping positive ROI through increased efficiency of agents and deflection of tickets to lower-cost channels.

In fact, the Total Economic Impact^TM (TEI) of Zendesk, a Forrester study released in May 2017, reports Zendesk customers who implemented Zendesk experience a payback period of less than 3 months and 390% ROI on average.

In this 30 min webinar, you will:

● Hear actionable insights on the digital transformation of customer service from Ian Jacobs, a Principal Analyst at Forrester.

● Learn how innovative companies like Prosper are using Zendesk to exceed consumer expectations.

● Gain access to Forrester’s ROI tool that calculates an estimate of the economic benefits you can gain by implementing Zendesk.

Don’t miss this discussion, Watch now!

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Speakers

Ian Jacobs

Ian Jacobs serves Application Development & Delivery Professionals. With a focus on the digital transformation of customer service, he is an expert in contact centers. His research keeps a sharp focus on customer experience and agent experience issues. Ian is an award-winning columnist, is regularly quoted in major global publications and is a frequent speaker at industry conferences.

Brian Taylor

Brian Taylor is the Head of Customer Experience at Prosper, America's first marketplace lending platform with over $9 billion in funded loans.