Zendesk + Zoom

Some customers prefer face-to-face support. That’s why our partnership with Zoom lets you deliver personalized, real-time help. It’s easy to integrate right out of the box with the Zendesk Suite.

Connect with customers instantly over video

Schedule meetings, speak face-to-face, share screens, and access saved recordings—all from within Zendesk. The Zoom Meetings integration makes it easy to start live meetings with customers, solve issues faster, and uncover insights through reporting and analytics.

Learn more about Zoom Meetings

Zoom meeting integration screen
Zoom meeting showing connected Zendesk ticket screen

Stay productive during your meetings

Create tickets, update information, and take notes directly from the Zoom Meetings interface. This lets you stay present and engaged with your customers so you can deliver customer service with a smile.

Answer calls effortlessly

Take calls, automatically capture call information, and get immediate customer context. The Zoom Phone integration gives you a full view of your interactions directly in your Zendesk workspace.

Zendesk ticket screen showing Zoom Phone intergration

The partnership continues

Learn more about our collaboration with Zoom and discover new ways to reach your customers.

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