Optimization Services

Change is constant to any business, and in many cases that can leave your Zendesk in need of some TLC. That’s where Optimization Services come in.

Optimization Packages

These packages are designed by our Professional Services team to help you identify improvement areas in your customer and agent experience while keeping your budget in mind.

Lite Package

Leverage a Zendesk expert who will help identify areas for improvement and establish a path forward to evolve your customer & agent experience. Whether your workflow needs to be streamlined or you’ve inherited an outdated configuration, Lite will get you on the right track. Includes:
● Designated Zendesk consultant
● Remote sessions focused on admin training, workflow design, and configuration coaching
● Go-forward Recommendations Document
● Post optimization check-in


Core Package

Work side-by-side with a Zendesk expert who will deliver hands-on discovery, design, functional configuration, and follow-on technical guidance. Whether you need to gain efficiency with advanced functionality or enhance your platform use with technical guidance, Core will take you to the next level. Includes:

core optimization packages


The best marketing is a great customer experience

“We felt a huge improvement in our daily routine when we started with Zendesk. We could immediately provide better follow up to clients on their requests.”

- Guillaume Rieu

Chief Customer Care Officer

Read customer story