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Driving growth through CX Maturity

See how large and growing Zendesk customers delivered personalized, conversational omnichannel experiences at scale, boosted team efficiency with smarter tools, and drove business growth with collaboration and seamless workflows.

CX Maturity for Large and Growing Enterprises

Polaris Adventures

Elevating sales and support performance during hypergrowth

With business doubling on a yearly basis, Polaris Adventures partnered with Zendesk to scale up their customer support and sales solutions. Now able to see the entire customer lifecycle at a glance, each agent is able to service 30% more accounts.

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Spartan Race

Boosting sales with Shopify integration

As a lifestyle brand with a large following, Spartan Race integrated Shopify into Zendesk Support to centralize its customer service and ecommerce data. By adding live chat to the online store, Spartan Race saw a 27% increase in retail sales and a 97% customer satisfaction rating for the live chat channel.

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Seamless workflows support growth in new markets

When Grubhub saw its ticket volume increase 100% in early 2020, the scalability, flexibility, and cloud-based capabilities of Zendesk proved critical. To meet the restaurant takeout boom, Zendesk helped the company meet and exceed its goals of serving restaurant partners, diners and drivers during spectacular growth.

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Building for the future: CX that sets us apart

Udacity achieves a competitive edge with the rollout of omni-channel support and customer self-service for its global base of students. Moving to Zendesk’s Enterprise Suite helped the company increase their support offering to new channels, with chat being a major differentiator.

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Creating a unified view of the customer at scale

Instacart was selective when shopping for an innovative partner that would allow it to customize support for two distinct customer bases. Zendesk worked so well, it started using the platform to support a third: internal employees. Instacart manages 175K+ tickets per month, achieving a 90% support satisfaction score.

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Powerful integrations drive sophisticated automations

When BoxyCharm moved to Zendesk , the team saw their CSAT rise by 10 points, their first response time drop by 66%, and more than 60% of their email volume was deflected with automated responses.

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