Use your know-how
A smart knowledge base for better self-service and empowered agents.
LITE |
PROFESSIONAL |
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| Zendesk Guide Pricing | ||
| Billed annually (per agent per month) | Free | $15 |
| Billed monthly (per agent per month) | Free |
$19 |
| Knowledge Management | ||
Create a Knowledge base |
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Content structure |
Unlimited Sections & Categories | Unlimited Sections & Categories |
Rich text WYSIWYG editor |
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Content overview |
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Restore deleted articles |
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Multilingual content** |
1 default language | 40+ languages |
Article labels |
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Custom article lists |
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Content history |
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| Agent Efficiency | ||
Knowledge Capture app* |
Create, search, share, and critique content directly from the agent interface | |
Agent-only knowledge base |
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| SEO | ||
Optimized for search engines |
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Sitemap |
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| Publishing and Self-service | ||
Access permissions |
Registered users Public |
Internal only (custom) Registered users (custom) Public (custom) |
Help Center Portal |
Simple settings (font, colors, logos) | Custom themes in HTML, CSS, Javascript |
Embed Help Center in web (web widget) |
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Embed Help Center natively in mobile apps |
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APIs |
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Multi-brand Help Center support** |
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Dynamic Content |
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AI powered suggestions with Answer Bot* |
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| Community | ||
Collaboration forums |
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User profiles |
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Content Moderation |
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| End-user Requests | ||
Submit a request |
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Personalized portal (see and manage requests) |
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| Reporting and Analytics | ||
Top Content and Search overview |
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Google Analytics tracking |
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Pre-built Guide dashboards (knowledge base, community, search) |
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Knowledge Capture dashboard* |
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AI deflections dashboard* |
*These features are in beta and are subject to signing the Zendesk beta agreement.
** The availability of these features depends on your Support plan