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Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want
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4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years
A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…
The newest customer experience frontier: Meta’s Threads
With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…
Zendesk Appoints Kelly Waldher as its new Chief Marketing Officer
Zendesk announced today it has appointed Kelly Waldher as its new Chief Marketing Officer. Waldher joins…
Meet our new Chief Trust & Security Officer
At Zendesk, we prioritize the protection of our data and maintaining the highest security standards across…
Zendesk CTO on harnessing the power of AI for customer-centric cost control
Zendesk recently participated in Futurum’s annual The Six Five Summit which brought technology industry leaders and…
Zendesk recognized for helping global cosmetic retailer Lush deliver elevated customer experiences
In the ever-evolving beauty industry, companies are looking for ways to deliver deeper connections and more…
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
SAN FRANCISCO – June 22, 2023 – Zendesk, Inc., today announced its completed acquisition of Tymeshift,…
Zendesk Head of AI on the current value add of generative AI and future applications for CX
A lot has happened since we last spoke. At Relate, the company announced Zendesk AI. What…
Supporting World Refugee Day 2023
Today, over 100 million people are forcibly displaced, a number that has doubled in the past…
Zendesk Workforce Reduction
Earlier today, Zendesk CEO Tom Eggemeier sent the following note to Zendesk employees. All, this is…
Zendesk ranks in top 10 of USA Today’s Climate Leaders
Zendesk has been honored in USA Today’s America’s Climate Leaders, ranking at 8th on its inaugural…
Our climate commitment: Zendesk signs its first offtake agreement to scale carbon removal technology
Zendesk has made a significant step towards a more sustainable future by signing our first carbon…
ZENDESK RELATE 2023: Zendesk CEO Tom Eggemeier on how intelligent CX will transform businesses
Today I addressed more than 30,000 customers, partners and Zendesk users who attended or tuned into…
ZENDESK RELATE 2023: Zendesk announces powerful AI designed exclusively for intelligent CX
Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that…
ZENDESK RELATE 2023: Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands…
ZENDESK RELATE 2023: The story of our freshhhh new look and feel
Zendesk began as a start-up dream shared by three friends in Copenhagen. Their ambition was to…
ZENDESK RELATE 2023: The stage is set for the most innovative Zendesk Relate yet
The agenda for Zendesk Relate, the year’s most anticipated annual CX event where industry leaders hear…
Zendesk 2022 Global Impact Report highlights growth in philanthropy, workplace culture and sustainability
Today, we released our fourth annual Global Impact Report, which shows the decisive actions we took…
Zendesk adds OpenAI integration to expand AI-powered customer experiences
Zendesk today announced its collaboration with OpenAl, an Al research and deployment company, to launch new…
Building responsible AI for the next evolution of customer experiences
We know consumers want generative AI, however they also have some valid concerns. According to The…
Press releases
December 2, 2025
Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center TransformationNovember 18, 2025
Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft IntegrationNovember 18, 2025
Contextual Intelligence Becomes the New Standard for Exceptional Customer Experience in 2026November 12, 2025
Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful ChangeOctober 27, 2025
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
