Start the Year Connected with Integrations That Deliver

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Automox ITSM (Support)

Automox ITSM brings the power of Automox endpoint management directly into your Zendesk workflow. Give your IT support agents real-time visibility into device health, patch status, and compliance without leaving the ticket interface. Instantly view device hostname, operating system, status, and last check-in time, automatically link devices based on ticket requester email address, manually search by hostname or email when automatic matching isn’t available, and see device compliance status at a glance with visual indicators.

SequenceShift Payline (Support)

SequenceShift Payline brings PCI-DSS compliant Amazon Connect phone payment processing to your Zendesk for Contact Center. Payline enables secure, agent-assisted credit card payments without exposing agents to sensitive data. Agents maintain voice communication with customers while credit card information is captured separately via phone keypad or via voice, keeping agents completely isolated from payment data. The customer enters their card details using their phone keypad or providing them verbally while the agent guides them through the process. Card data is securely captured, encrypted, and transmitted directly to your payment provider—agents never see, hear, or access sensitive information.

Alloy (Support)

Alloy helps product teams build better software by turning customer feedback into actionable insights. Alloy’s platform connects support conversations to product development, enabling teams to validate ideas faster. Create feature request prototypes directly from Zendesk tickets, link customer conversations to product initiatives, track which customers requested specific features, and notify customers when their requested features ship

Additional apps added in January:

Auto Knowledge Base (Support) analyzes solved support tickets and turns them into Knowledge Base drafts. Instead of asking agents to manually write or maintain articles, the app learns from real support conversations. When a ticket is solved, Auto Knowledge Base determines whether an existing article should be updated or a new article should be created. It then creates a draft article in Zendesk Guide. Your team can review, edit, and publish the draft when ready.

Resolver AI (Support) is a retrieval-augmented generation (RAG) Zendesk app that helps agents draft accurate, policy-aligned customer responses in seconds—directly inside the ticket. Instead of “guessing,” Resolver AI retrieves the most relevant Zendesk Help Center articles and synced internal documents and uses them (along with the latest customer query and optional agent instructions) to generate a grounded, high-quality draft response.

Eloquent AI (Support) adds an AI-powered chat assistant directly into your ticket sidebar. Support agents can ask natural language questions to quickly retrieve customer data, transactions, and account information, get instant AI-generated responses based on your connected business systems, access contextual information without switching between multiple tools, and speed up ticket resolution with intelligent data lookup.

NGB Billbee Orders (Support) is brought to you by Natural Goods Berlin, an ecommerce brand and tools builder. This app shows Billbee orders for the current ticket requester based on their email address and displays key order details such as order date, SKUs, and a direct link to the order in Billbee. Bilbee Orders helps agents answer order-related questions faster without switching between Zendesk and Billbee.

AI Quality Assurance by Pluno (Support) replaces manual QA tasks with automated, criteria-based assessments directly tied to your expectations. The AI reviews tickets continuously, breaks down performance by each scoring criterion you set showing exactly which standards were met, partially met, or not met at all, and enables you to see how performance trends are shifting over time. Support leaders get reliable coaching insights without spending hours in audits, and agents get fast, detailed feedback they can act on.

Assign to Group (Support) helps Zendesk administrators enforce structured ticket assignment rules and maintain data quality across support operations. The app gives you granular control over how tickets are assigned to groups by defining mandatory fields that must be completed before a ticket can be moved into a specific group.

Trends & Topic Insights by Pluno (Support) uses advanced language models to understand ticket content in context. Automatically groups tickets into hierarchical topics and subtopics based on content and context. Compare recent vs historical data to spot emerging issues and declining topics. Explore topic hierarchies with an intuitive interface designed for fast navigation. Every cluster links directly to the underlying tickets for full transparency.

Gitlab by IntegrateCloud (Support) enables support and development teams to work seamlessly together. With this integration, agents can create new GitLab issues directly from Zendesk tickets and link and track existing GitLab issues inside Zendesk. Keep support and engineering aligned with automatic status updates from GitLab to Zendesk.