Tips to set agents up for success and deliver better customer service.
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
New products, features, and more are dropping October 4th at Zendesk Showcase.
Introducing the Zendesk Voice API for seamless customer support.
Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.
As any support team manager can attest to, the deleterious effects of stress and burnout have…
Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.
While the public is only just now beginning to grapple with the rise of artificial intelligence,…