Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Article | 5 min read

5 ways that IT asset management improves customer and employee experiences

Learn how IT asset management can boost productivity, performance, and customer and employee experiences.

Latest stories

Why financial services companies need to invest in CX now

Why financial services companies need to invest in CX now

In this guide, we explore how financial services companies can transform their CX while reducing costs.

The ultimate guide to CX in fintech
Article | 4 min read

The ultimate guide to CX in fintech

How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.

How leading healthcare organizations are transforming patient and employee experiences

How leading healthcare organizations are transforming patient and employee experiences

Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.

How to build a customer referral program in 2022 (+ examples)
Article | 20 min read

How to build a customer referral program in 2022 (+ examples)

Companies create customer referral programs because word-of-mouth is a powerful and cost-effective form of marketing. Get tips and ideas for building your own so you can expand your audience.

No sweat, new integrations are in
Article | 6 min read

No sweat, new integrations are in

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Why fintechs need to deliver superior digital customer service right now
Article | 6 min read

Why fintechs need to deliver superior digital customer service right now

What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.

How ecommerce brands use conversational AI to reduce customer effort
Article | 6 min read

How ecommerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.

What is employee satisfaction? +10 ways to improve it
Article | 9 min read

What is employee satisfaction? +10 ways to improve it

Employee satisfaction is the goal of every company. But how do you know if you’re fostering and sustaining it? Here’s what truly matters to employees.