Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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Our North Star

In the 15 years since its founding, Zendesk has been a leader in product innovation and…

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Turn customer service agents into inside sales reps
Article | 4 min read

Turn customer service agents into inside sales reps

Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.

Make the holiday shopping season merry with great retail CX
Article | 4 min read

Make the holiday shopping season merry with great retail CX

The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.

Driving cost savings through operational improvement
Article | 4 min read

Driving cost savings through operational improvement

When facing a recession or an economic slowdown, companies naturally look for ways to cut costs. Any team viewed as a cost center can face significant challenges, so it’s imperative that customer service orgs prioritize spending in areas where they can find efficiencies.

The role of customer service during an economic downturn
Article | 4 min read

The role of customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.

Drive revenue during an economic downturn
Article | 4 min read

Drive revenue during an economic downturn

Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

Stay agile and innovative—and rein in expenses
Article | 4 min read

Stay agile and innovative—and rein in expenses

Facing a possible recession, business leaders are making tough choices. It’s possible to slow spending and hiring, without having to sacrifice quality or scale.

5 things you can do now to create better retail CX

5 things you can do now to create better retail CX

After a holiday season that was challenged by excess inventory, supply chain issues, and staffing shortages, retailers are taking stock of last year’s sales—and looking for ways to improve the outlook for 2023.

5 top reasons why retailers need an endless aisle solution now
Article | 5 min read

5 top reasons why retailers need an endless aisle solution now

An endless aisle can turn a frustrating shopping experience into a positive one. Here's how retailers can use it to boost brand loyalty and drive business growth.