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Customer complaint software

Zendesk Support software proactively addresses customer complaints

Consumers are increasingly turning to social media to share feedback on their customer care experiences. It has become increasingly difficult for businesses to ignore or hide from bad experiences.

Zendesk believes that companies should address the issue proactively by embracing customer complaints. We all know that at least some of our customers are going to complain no matter what. When customers contact us, why not provide them with a swift, dedicated, transparent, and beautiful customer service environment for that purpose.

The inside scoop

Zendesk Support solutions allow businesses to be more reliable, flexible, and scalable. They help improve communication with customers and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting quality relationships.

Did you know?

Zendesk Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

A timely solution

With Support, you have everything you need to handle customer complaints and provide the best customer care, all in one place:
  • Multichannel. Zendesk Support brings conventional and emerging channels together, making it easy to connect with customers on their own terms
  • Multilingual. Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
  • Multibrand. Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk

Next steps

When it comes to dynamic complaint handling, having the right tools is a must. Try a free trial of Zendesk Support today.

Experience is everything.

See which Zendesk plan works best for you.