Automatic ticket creation
Every second spent on administrative tasks is another second a customer spends waiting for the next available agent. Zendesk Talk automatically creates tickets from phone calls so agents can get back to helping customers quicker.
Let's wrap it up
Agent wrap-up—the time spent logging info in-between customer calls—is an important metric for phone support. Taking too much time can mean longer wait times for customers, but rushing can lead to important details being missed. Automatic ticket creation gives agents a leg up by ensuring key information is captured, reducing the time agents spend logging notes.
Answer in browser
Make or take calls directly from the Zendesk browser.
Personalized support
Zendesk user profiles give phone support agents information about customers, such as open tickets, purchase history, and more.
Automatic transcription
Optional automatic transcription makes it easy to sort through and respond to voicemails.
More Resources
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Phone support 101
Five training tips for new agents
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GETTING STARTED WITH ZENDESK TALK
A free e-book to get started in minutes
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