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Support your customers with call center software

What is call center software?

Call center software (or contact center software) helps customers reach businesses for their support needs. Phone support allows for customers to communicate with call center support teams across multiple channels—including email, live chat, social media and even text messages. Zendesk Talk is call center software embedded in the Zendesk Support ticketing system. Talk allows customer support teams to provide personal, productive phone support within an omnichannel customer journey. Talk helps growing service teams resolve issues faster, measure and improve phone support operations, and deliver better customer experiences across channels.

Empower your call center agents

Invest in a call tracking software that helps your support team focus on the customer, rather than taking notes or manually logging conversations. Talk allows agents to focus on helping customers quickly, without having to search for information or navigate through multiple systems.

Measure call center metrics

Keep track of every call with tickets, call recording, and queue volumes. Measure your agent’s performance with real-time reporting and monitoring, and understand how your phone support fits into a multichannel operations with centralized reporting.

Step in the right direction

Build a cloud call center with Talk. Embedded in the Zendesk Support ticketing system, it’s the only phone support solution native to Zendesk. Talk helps growing support teams resolve issues faster, measure and improve phone support operations, and deliver better customer experiences across every channel. It’s easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.

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