India Region: Zendesk Customer & Expert Panel

Available On-Demand

About

Join a special regional session that delves deeper into the unique challenges facing organisations in India.

Hear real perspectives from CX leaders with experience across industries such as Gaming, E-commerce, and Technology, which have all had diverse experiences in the Covid-19 scenario.

The session will help equip you to deal effectively with your organization’s current situation – whether it be burgeoning ticket volumes, or significantly lesser support requests.

Agenda at a glance:

Intro: An India Perspective

How has the current crisis impacted India differently to the rest of the world, and what can we learn from other regions? Join KT Prasad, Zendesk’s Country Director for India, as he takes a closer look at Covid-19 has been affecting Customer Experience.

India Customer & Expert Panel

Zendesk’s Suman Ram hosts a panel featuring Prashant Sharma from GamesKraft and Vashima Goel from an E-commerce background, as they discuss the unique ways in which different industries are responding to the Covid-19 crisis.

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Speakers

KT Prasad

Country Director - Zendesk India

Suman Ram

Senior Manager - Solutions Consulting, Zendesk

Prashant Sharma

VP - Customer Experience, GamesKraft

Vashima Goel

Head of Customer Experience, E-commerce

Thank you for registering! Check your inbox for an email with your unique webinar confirmation link. We are excited for you to join.