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Article
3 min read
Tip of the week: A guide to Help Center for Web Portal users
This Zendesk Tip of the Week will help you transition from Web Portal to Help Center
Article
5 min read
How to onboard and train new customer service reps
Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.
Article
4 min read
How diversity improves work culture and the bottom line
It's widely known that diversity has an impact on culture, but it's also important to understand…
Article
9 min read
"You can’t sit with us." How to handle an office clique.
We should be too old for cliques in the workplace, but they still happen. Our Millennial…
Article
2 min read
3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
Article
8 min read
Create career magic with a personal board of directors
Creating a personal board of directors may be the key to your success. Learn how to…
Article
4 min read
How to interact with customers on live chat
Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.
Article
2 min read
Community Tip: How to set a reminder on a ticket
Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…
Article
15 min read
20+ techniques to provide good phone customer service
What makes a good customer service call? Get our best phone customer service tips for increasing satisfaction and brand loyalty.
Article
5 min read
Measuring happiness: What's the difference between CSAT and NPS®?
It’s important to look at customer happiness in the short- and long-term. This requires sending out two different types of survey: CSAT and NPS. Discover how to use both effectively.
Article
7 min read
When giving two weeks’ notice is complicated
We've been taught that giving two weeks notice is a necessity. But according to our resident…
Article
6 min read
Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
Article
6 min read
Why does hate thrive online?
Online hate takes many forms, but the result is often the same: little things like name-calling…
Article
1 min read
Tip of the week: Markdown embedded images
If you aren't yet using a rich text editor in your Zendesk but you still want…
Article
4 min read
6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
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