Because newsletters can be fun

Learn About Our Fab New SAML Implementation and More at SugarCon 2011

March 31, 2011

If you’re going to be at SugarCon 2011, SugarCRM’s customer and developer conference, swing by booth #503 and say hello to your pals at Zendesk. SugarCRM is the world’s fastest growing customer relationship management (CRM) company with applications downloaded more than seven million times and currently serving more than 700,000 end users in 80 languages. […]

How the iPad Support App Has Transformed Griffin Technology’s Help Desk

March 29, 2011

Founded in 1992, Griffin Technology is one of the world’s foremost creators of accessories for home, mobile, and personal technology. Unique products such as iTrip®, PowerMate®, iFM®, iMic®, and Evolve® Wireless Speaker System have broken new ground in consumer electronics and created loyal fans throughout the world. Griffin products are conceived, designed, and developed in-house and continue to push the envelope of the industry they helped create.

More Ways to Manage Your Help Using Zendesk in the HootSuite Dashboard

March 24, 2011

Hoot Hoot fellow Zendeskers! HootSuite is excited to have this opportunity to share with you some of the details on how we use Zendesk to manage our help desk and support activities, right alongside our outreach and community-building activities, all from within the HootSuite dashboard. Customers have come to expect non-traditional help and support channels, […]

Customizing Zendesk to Work for You

March 18, 2011

Original air date: July 12, 2011 Ok Zendesk Nation, it’s time to learn how to leverage the more advanced power of your Zendesk. This session is designed to give you helpful advice, answer your questions, and connect you with our community. In this free webinar, you’ll learn how to: – Create custom reports – Create […]

Ways to Keep Your Long-Time Customers Engaged and Feeling Special

March 18, 2011

We all know how important and profitable it is to have a good customer retention rate. But with increasing pressure to engage new customers, it can be all too easy to take your existing customers for granted. Just like that old song says, “One is silver and the other gold.” (And we all know how […]

Managing Explosive Growth at Zendesk Ops

March 15, 2011

You haven’t heard much from us at Zengineering over the past few months. But that’s not to say we haven’t been busy. In fact, we’ve been extremely busy dealing with the explosive growth of Zendesk and Zendesk’s customer base. I don’t think the scale of Zendesk has got that much attention. Frankly, in the infrastructure […]

Take Your Reporting to the Next Level

March 15, 2011

Original air date: March 10, 2011 Do you know how your agents are performing and how many customer support tickets have gone through your Zendesk this month? Gain better business insight into the performance of your support team with GoodData for Zendesk. Now, you can take your reporting to the next level and measure key […]

Webinar: Zendesk for iPad

March 14, 2011

Original air date: March 2, 2011 Now you, as a support agent, can access Zendesk through your iPad and respond to your customer requests in a timely manner. Zendesk for iPad is the first full-featured customer support app that brings all the capabilities of the Zendesk agent interface to the popular iPad touchscreen. Agents can […]

Integrating with Highrise CRM

March 10, 2011

We’ve recently noticed an increased interest in our integration with Highrise, the cloud-based CRM system by 37signals, and so we wanted to provide

Android OS Snags Top Spot From Apple IOS and RIM

March 10, 2011

When it comes to the ever-changing mobile market, holding on to the #1 spot for a significant chunk of time is not an easy task. As TechCrunch reported earlier this week, Android OS has blown everyone’s minds by managing to beat out both Apple’s IOS and RIM for the first time ever in terms of […]

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