Because newsletters can be fun

About That Zendesk User’s Guide You’ve Been Wondering About

April 19, 2011

Editor’s note: Stafford’s book, Practical Zendesk Administration: Best practices for setting up your customer service platform, is now available on Amazon Zendesk now has a technical writer. Me. I was introduced in a Zengage post a few days ago. Or perhaps you’ve already checked out some of the new topics I’ve posted to the forums. […]

Infographic: Inside the Mind of a Customer Support Agent

April 14, 2011

Before the award nominations start rolling in for best infographic ever, we need to give credit where credit is due. So a big shout out to the folks at Get Satisfaction, who, after publishing their take on what goes on inside the mind of a community manager, inspired us to steal the idea create a […]

We’ve Been Watching You…And Improved Our Knowledge Base Accordingly

April 13, 2011

Our knowledge base is intended to be a bastion of information and knowledge for our customers. We want you to always get the most out of them. And after careful monitoring of our users’ habits, we went ahead and reorganized our forums based on the information that you use most. How did we do this? […]

Important Changes to Our User Interface

April 11, 2011

Southwest’s Giant Diss to Customers

April 8, 2011

It really bummed us out when Southwest, an airline that’s always been such a rockstar about customer service and customer experience, totally blew it April 1st (of all days). The airline failed to communicate to its customers the full impact of a grounded plane that had a hole blown through its roof. The airline smartly […]

Webinar: What’s New for Zendesk in March 2011

April 7, 2011

Original air date: March 30, 2011 We have some exciting new functionality in Zendesk that we’d love to share with you. Please join us on the last Wednesday of every month as we give a 30-minute live demonstration on the latest features we’ve added into the product. Here are some of the highlights from March: […]

Ever Wonder What Your Team of Engineers Can Do in One Measly Day? A Lot.

April 7, 2011

We recently hosted our first-ever Zengineering Challenge, an intense daylong event that put our immensely talented help desk software engineers to the test. The premise of the challenge was for engineering to come up with a series of one-day projects that could all be accomplished within a day’s work, by a team of three to […]

Infographic: A Closer Look at Those 10,000 Customers

April 6, 2011

Remember when we told you how we reached the awesome milestone of 10,000 customers? It was awesome, wasn’t it? Opportunities for Chris Farley references aside, we thought you’d appreciate a detailed look at our customer base; one that shows where our customers are located and what industries they span. Embed this infographic: Image originally posted […]

10,000 Customers And (Still) Counting

April 5, 2011

Today, Zendesk is happy to announce that it now has 10,000 customers. Big milestone for us and a good occasion to pat ourselves on the back. In our first 18 months, we reached 1,000 customers. In the following 13 months after that, we grew to reach 5,000 customers. And less than 11 months after that […]

Wanted: Beta Testers for Our Upcoming SugarCRM Integration

April 4, 2011

Nothing is more valuable to a company than its customers. But in order to provide the best possible service and customer experience, companies need a holistic understanding of each of its individual customer relationship. That’s why Zendesk is happy to announce its upcoming integration with SugarCRM, the world’s fastest growing customer relationship management (CRM) company. […]

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