Because newsletters can be fun

Conversations: Loic Le Meur of Seesmic

January 10, 2011

Zendesk founder and CEO Mikkel Svane sits down with Seesmic founder Loic Le Meur. They discuss social media and customer support; the Zendesk-Seesmic integration; the success of Le Web; and what Robert Scoble thinks of truffles.

Zendesk Webinar: What’s New? (Dec. 29)

January 7, 2011

Original air date: December 29, 2010 Want to hear what new, exciting features we’ve created at Zendesk? Join us every last Wednesday of the month for an update! Ideal for: New and  current Zendesk customers Time: 1 hour

Zendesk Webinar: What’s New? (Nov. 24)

January 7, 2011

Original air date: November 24, 2010 Want to hear what new, exciting features we’ve created at Zendesk? Join us every last Wednesday of the month for an update! Ideal for: New and Current Zendesk customers Time: 1 hour

Zendesk Webinar: What’s New? (Oct. 27)

January 7, 2011

Original air date: October 27, 2010 Want to hear what new, exciting features we’ve created at Zendesk? Join us every last Wednesday of the month for an update! Ideal for: New and Current Zendesk customers Time: 1 hour

City’s Helpdesk Solution Eliminates IT Bureaucracy

January 7, 2011

“Our main goal was to find a more efficient way to keep our tax application up and running. With Zendesk, we’re providing more customer service for our city’s main source of revenue.” –Leslie Fuentes, Director of IT, City of Hampton, Virginia Hampton is one of seven cities in Virginia’s Hampton Roads metropolitan area – an […]

Hope you had a Merry Holiday. We did.

January 7, 2011

While it has been a few weeks since we unwrapped the final episode of Merry Holidays, Please Hold — our holiday web series about bad customer service — we are finally clearheaded enough to post one final thank you and recap the winners of our Threadless and Xbox 360 contest. First, a huge thank you […]

Warm and Fuzzy Capitalism

January 6, 2011

Happy New Year everyone! Have you made any 2011 resolutions? I have. Next Christmas, I’m going to ignore the fact that the holidays have become a time for thoughtless, aggressive, pushy, relentless consumption. Instead, I resolve to cultivate the more human stuff that really matters, lasts, and multiplies, not only during the holidays, but every […]

Meet Us in San Francisco

January 5, 2011

Happy New year! We’d like to toast the the start of 2011 with a San Francisco meetup on Wednesday, January 12th at the Thirsty Bear Brewing Company. The event is for all Zendesk lovers, aficionados, customers, and partners. The meetup will run from 6 to 8pm. Please come meet Maksim Ovsyannikov, our VP of product […]

Hey Groupon: Thanks a Million!

January 5, 2011

Groupon passed a major milestone late last year, having processed a whopping one million help desk tickets. And that kind of achievement is worthy of nothing less than a giant cake from Sarah’s Pastries and Candies. We descended upon Groupon’s offices last month, cake in hand, to help the Chicago-based company celebrate the big 1-000-000. […]

Twitter Flies the Not-Always-Friendly Skies

January 4, 2011

The future is now. No sooner did we post various experts’ predictions on customer service trends for 2011 than a couple of these trends begin appearing in the headlines. Exhibit A: Social media will play a bigger role. You might recall that East Coast blizzards left thousands of hapless and frustrated would-be travelers stranded at […]

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