Because newsletters can be fun

Top 10 Customer Service Trends for 2011

January 3, 2011

2010 certainly was a watershed year for custo- wait. 2010? That’s so last year!  Next! What we want to know is what’s going to happen in 2011. And since the new year is already three days old, there’s no time to waste! Here are some of the top customer service trends for 2011, according to some […]

Zendesk’s January Webinar Lineup

December 31, 2010

Happy New Year! We’re excited to announce January’s lineup of FREE webinars to help you: Enhance your support skills Build out your Zendesk Learn and share with other Zendesk users January Webinar Schedule: Getting Started: Beginner, Tuesday, January 11, 10AM PDT Perfect for new users of Zendesk. In this webinar, you will learn how to […]

Customer Loyalty Keeps ‘Knishery’ Open for 100 Years

December 30, 2010

In 1910, when Yonah Schimmel, an East European rabbi, moved from selling his wife’s knishes from a pushcart in Coney Island to a storefront on New York’s Lower East Side, “customer service” as we know it didn’t exist. Merchants still competed for customers, of course, but immigrants, many newly arrived, gravitated to restaurants with hearty […]

WeightWatchers Eases Customers Into New Points Plan

December 30, 2010

WeightWatchers members are an obsessive bunch. This Zengage writer (and on-again, off-again WeightWatcher) once heard a woman at a meeting ask the WeightWatchers leader how many Points are in a Communion Host. The woman (who was completely serious) wanted to make sure she counted the Host at Sunday Mass so she wouldn’t go over her […]

How to Deal With Hairy Customers

December 29, 2010

Fred Fehrmann couldn’t come to the phone because he was up on a machine making mice fur. I know: that excuse again? Fehrmann (rhymes with Hair-mann, he’s quick to point out) and his partner Kim Clark, own and operate National Fiber Technology, a rather dry-sounding name that masks the fact that they manufacture and supply […]

Hit a Fancy Toilet While You Still Can

December 29, 2010

Quickly becoming as much a Times Square tradition as the Macy’s Parade and New Year’s Eve, the Charmin Times Square public bathrooms are back again this year! Welcoming tourists and locals alike with potty puns aplenty, the restrooms offer cozy lounge chairs, giant Charmin Bear photo ops, and a selection of toilet paper sure to please the most discriminating of bottoms. Public service […]

Growing Economy Won’t Put a Damper on Dollar Stores

December 28, 2010

Arthur: I stumbled upon this little slice of heaven called the dollar store. Guess how much I paid for this. Carrie: I don’t know, how much? Arthur: A dollar! … I’m telling you, Douglas, the prices there are unbeatable. Doug: Hmm. Unless you go down to the 99 cent store. Arthur: The what? Doug: The […]

Pay-What-You-Can at Three Panera Bread Cafes

December 27, 2010

Though you’ve probably never been to Clayton, Missouri, the rather posh suburb of St. Louis, with a population that peaks at 13,000, manages to sprinkle an impressive amount of culture and innovation across its 2.5 square miles of land. There are shi-shi events such as the St. Louis Art Fair and the Taste of Clayton […]

It Was the Most Austere of Times, …

December 27, 2010

Merriam-Webster’s top 10 words of 2010 have been announced, and the “winner” is … austerity. The publisher compiles the list based on the volume of searches on its website. Users may have been looking up the word to find a nicer, or maybe more accurate, way to say “tight times,” “frugality,” “budget-minded,” and so on–a […]

What It’s Like to Be a Store Manager During the Holidays

December 24, 2010

Joe Cardamone is a 36-year veteran of JCPenney. Currently the manager of the Manhattan JCPenney, Cardamone has his work cut out for him at this point in the holiday shopping season. It’s crunch time, and Cardamone’s goal is relatively simple: Make it easy for customers to leave with a bag in their hands. Reaching that […]

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace