Because newsletters can be fun

Write The Company: Getting Colorful With Crayola

August 5, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Each week Zengage brings […]

Conversations: SlideRocket and the Future of Presentations

August 4, 2010

Mikkel (Zendesk CEO) sits down with Chuck Dietrich, the CEO of SlideRocket. They discuss why most business slide presentations are broken; how slides can be used for customer service; and which company has the better beer supply.

How Awesomeness Can Help You Get More Customer Love

August 3, 2010

There’s been a lot of talk about innovation recently. Big companies talk about it, small companies do it, then the big companies buy small companies, they innovate a bit more purely based on inertia, and then it stops again. Innovation – it’s the ultimate source of advantage, the undisputed heavyweight champion of the economic ring. […]

Customer Service at SmartPayroll – Kids Included

August 2, 2010

In an ongoing series of interviews with truly customer focused companies, I wanted to take a look at one particular initiative taken by New Zealand payroll software vendor SmartPayroll. SmartPayroll is all about customer service. While pretty much every company on earth says that, SmartPayroll has a philosophy that sees them absolutely put the customer first. […]

Write The Company: Washed Out by Listerine

July 29, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Each week Zengage brings […]

GoodData for Zendesk Webinar

July 28, 2010

Original Webinar Date: July 28th, 2010 Do you know how your agents are performing and how many tickets have gone through your Zendesk this month? Now you can with GoodData for Zendesk! View detailed reports about your support tickets and get advanced analytics powered by GoodData. Join us as we invite Sam Boonin, Vice President […]

New iPhone App Features. Less Family Time for 50,000 Users.

July 27, 2010

When my generation recalls its early childhood memories, many will remember mom busy at home and dad at the office, where his workday promptly ended at 5 p.m. Our kids’ memories will more likely be of us hunched over our iPhone or Blackberry, responding to an endless stream of emails, no matter where we are […]

LiveChat: Capture Offline Chat Messages in Zendesk

July 27, 2010

Before a customer experiences your products, services or support, they often will visit your website first.  Giving website visitors a low friction means of asking questions to your support staff will improve visitor education, minimize confusion and ultimately improve customer conversion. Adding chat functionality to your website is a powerful means of accomplishing this.  Online […]

Raises Be Damned! We Just Want to Surf the Internet

July 26, 2010

It’s an indisputable fact that happy employees make for good customer service experiences that in turn, build a company’s overall brand. Bear in mind, however, that now is arguably the first time in history that employee happiness has been given any value. Before the industrial revolution, we were all peasants trying to eek out a […]

Conversations: Get Satisfaction Is Not Afraid of Love

July 26, 2010

Zendesk CEO Mikkel Svane chats with Thor Muller from Get Satisfaction about new trends in customer service, how they met and why software companies fear the ‘L’ word (um… Love, that is).

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