The Museum of Annoying Experiences Article

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Service

A complete guide to personalization in 2021 Article

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

Millennials vs. Gen Z: How their customer service expectations compare Article

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

How to handle the most common customer complaints Article

How to handle the most common customer complaints

How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

75 motivational sales quotes to pump you up Article

75 motivational sales quotes to pump you up

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Lead generation: What it is and how to master it Article

Lead generation: What it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Upselling and cross-selling: Understanding the concepts and building a strategy Article

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

7 secrets of sales leadership White Paper

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

Culture

In the quest for a healthier planet, ecosystem restoration offers hope Article

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture Article

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

How “The Great Compression” can lead to better retail CX Article

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise

Working remotely: Pros, cons, and secrets to success Article

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Guides, research, and more

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

Customer service gets conversational White Paper

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

Latest stories Page 72

14 techniques to provide good phone customer service Article

14 techniques to provide good phone customer service

Customers still want to interact with businesses over the phone. Provide phone-based support the right way using these tips.

How to follow the sun and provide great global support Article

How to follow the sun and provide great global support

If you want to provide 24 x 7 support 365 days of the year—or more loosely, “anytime, anywhere” support—you can adopt the follow-the-sun” model. Here’s how it’s done.

How gaming company Miniclip is getting to know their players Article

How gaming company Miniclip is getting to know their players

Every gaming company wants to build a better game and provide the best experience possible for…

Measuring happiness: What’s the difference between CSAT and NPS®? Article

Measuring happiness: What’s the difference between CSAT and NPS®?

It’s important to look at customer happiness in the short- and long-term. This requires sending out two different types of survey: CSAT and NPS. Discover how to use both effectively.

When giving two weeks’ notice is complicated Article

When giving two weeks’ notice is complicated

We've been taught that giving two weeks notice is a necessity. But according to our resident…

You big meanie: from online bully to ethical troll to just being nice Article

You big meanie: from online bully to ethical troll to just being nice

When you're passionate about your brand, reputation, or opinion, it can be hard not to take…

5 tips to make sure your customer service is Millennial-ready Article

5 tips to make sure your customer service is Millennial-ready

We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…

Taking the heavy lifting out of moving—and support Article

Taking the heavy lifting out of moving—and support

Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…

Beat the heat with these cool additions to the Zendesk Apps Marketplace Article

Beat the heat with these cool additions to the Zendesk Apps Marketplace

We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…

Interview questions for hiring great customer service reps Article

Interview questions for hiring great customer service reps

These interview questions for customer service reps will help you find & hire the best. Includes…

Why does hate thrive online? Article

Why does hate thrive online?

Online hate takes many forms, but the result is often the same: little things like name-calling…

Scaling HR operations with a help desk Article

Scaling HR operations with a help desk

Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations…

Tip of the week: Markdown embedded images Article

Tip of the week: Markdown embedded images

If you aren't yet using a rich text editor in your Zendesk but you still want…

Everything is cooler in color: Zendesk’s customer service coloring book Article

Everything is cooler in color: Zendesk’s customer service coloring book

Customers and businesses aren’t always coming from the same place. But that’s not a bad thing.…

C-TRON—a blast from the past Video

C-TRON—a blast from the past

5 ways to better connect with customers using NPS data Article

5 ways to better connect with customers using NPS data

Explore this interactive infographic for five unexpected ways to use your Net Promoter Score data to better connect with customers.

How to create customer feedback forms [+ free templates] Article

How to create customer feedback forms [+ free templates]

Want better information from your customers? These feedback form tips, examples, and templates will get you well on your way to improving your products and customer experience.

6 easy steps to trial Zendesk Talk Article

6 easy steps to trial Zendesk Talk

Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…

Radical Candor: be a better boss by saying exactly what you think Article

Radical Candor: be a better boss by saying exactly what you think

Giving an employee candid feedback can be challenging. By using the Radical Candor concepts, the process…

Empathy and humanistic design are customer service game changers Article

Empathy and humanistic design are customer service game changers

Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks…