When it comes to retail, one of the most important ways to differentiate yourself from the competition is customer service
Im always amazed at the number of truly successful support organizations that dont have any custom fields in their Zendesk – or maybe just 1 or 2
There are so many ways to effectively manage your companys influx of tickets. You may be getting tickets about everything from product questions to order status to complaintsor even
Frequently, we will get multiple requests from the same customer seeking the same support. Some people like to put out multiple lines when they go fishing, etc
Shoppers today have a lot of choices: there are more ways than ever to find and explore products. The reality is that a lot of us use a mix of online and offline
With the enormous pressure and strict deadlines heaped upon todays big-budget video games, release-day bugs are inevitable. What can publishers do to prevent these bugs from becoming customer service nightmares?
The life of customer success managers and support project managers is very much focused on makeing sure clients are happy, but also ensuring that the Technical Support Team and the Development Team are communicating properly
Building a customer support team that enjoys working together and coming to work every day with enthusiasm requires a creative touch
With united sales and support teams, a seamless customer experience is possible.