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Article
4 min read
The 5 most important customer service techniques
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Article
8 min read
The new sales manager’s guide to sales reporting
Sales reporting is essential for every data-driven company. Learn why it's important and the five most important sales reports for new sales managers.
Article
5 min read
Messaging apps are open for business
7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging
White Paper
1 min read
Building a strategic sales plan
Reaching desired revenue targets and growing the company’s bottom line is just another day at the…
Article
15 min read
8 ways to effectively manage your CRM data
With just a little forethought, your sales team and company can be smart data owners. Here's a list of 8 ways you can effectively manage your customer data.
Article
14 min read
Customer data management: 8 ways to manage and protect your customer data
With just a little forethought, your sales team and company can be smart data owners. Here's…
Article
14 min read
What makes for a repeat customer? Podcast host Mio Adilman weighs in
After two years of hosting the Webby-nominated Repeat Customer podcast, Mio Adilman has learned a thing…
Article
5 min read
Why being an accomplice is better than being an ally
There’s a four-letter word that gets a lot of love, that it’s fine to say in…
Article
7 min read
5 innovative ways brands are using bots to help customers connect
“What’s your weirdest family tradition?” That was the first message I sent to Shaun, someone I’ve…
Article
1 min read
How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
White Paper
Optimize your sales CRM to improve customer service
In the experience economy, customers expect to have consistency across all interactions with your business. Customer…
Article
10 min read
How the Design Institute for Health reimagines patient healthcare
When the Design Institute for Health was testing out its prototype for a new clinic for…
Article
9 min read
Neuroscience: today’s tool for understanding customers and ourselves
What if you could have such profound insight into your customers that you literally understood their…
Article
4 min read
Improving CSAT and ticket resolution with apps from the Zendesk Marketplace
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
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