That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Guides, research, and more

3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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How to overcome common sales objections for reps
Don’t let “no” get in the way of closing a deal. Learn how to handle common sales objections so you don’t lose a lead to something fixable.

6 Benchmarking best practices
Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices

Conduct an agent satisfaction survey
Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business

Which popular sales methodology is right for you?
Whether you’re a first time sales manager or an experienced pro, figuring out which sales methodology is best for your business can be tricky. Here are some tips for finding the one that will work for you.

Introducing Answer Bot®
A a new way for customers to find the answers they seek even faster - introducing…

“That’s not in my job description.” Wrong. Vet the job before you land the job.
There are many follies within job descriptions, but if you better understand them, you can avoid…

Customize your CSAT survey
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost

The voice of the customer is key to your success
The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?

What can you do if your boss is a psychopath?
Believe it or not, but you may have a corporate psychopath as a boss. Learn how…

The science behind satisfaction prediction
We dive into the guts of Satisfaction Prediction to explain how it can help raise your…

Communication is key to great tech support
Alex has a background in technical support, but it was his experience as a history and…

Sharing customer feedback
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.

4 tips to develop your new sales territory
Here are three proven tips to help you get the lay of the land, chart your team’s path, and put down some roots.
4 Tips to Colonize Your New Sales Territory
Being assigned a new sales territory is a lot like exploring new land. Here are three proven tips to help you start getting the lay of the land, charting your team’s path and putting down some roots. Let the adventure begin!

How to get feedback from customers: 8 best ways
Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.

Scaling real-time communication
With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

Introduction to Zendesk Apps Marketplace
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…

How Allbirds’ customer service is taking flight
Allbirds partnered with Zendesk for their customer service software when they first launched

Make self-service easy with the Web Widget
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

Increase useful live chat requests on your website
Let’s look at some of the most efficient ways to increase live chat engagement on your site