Article The Museum of Annoying Experiences
What if Zendesk, the champions of customer service, changed the world?
Service
Article A complete guide to personalization in 2021
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
Article Millennials vs. Gen Z: How their customer service expectations compare
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Article How to handle the most common customer complaints
How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Sales
Article 75 motivational sales quotes to pump you up
Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.
Article Lead generation: What it is and how to master it
Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.
Article Upselling and cross-selling: Understanding the concepts and building a strategy
“Do you want to make that a meal?” It’s the most common offer at a drive-through…
White Paper 7 secrets of sales leadership
Managing a sales team is never easy, but massive upheaval made the task harder than ever…
Culture
Article In the quest for a healthier planet, ecosystem restoration offers hope
Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.
Article A guide to building a customer-centric organizational culture
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Article How “The Great Compression” can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise
Article Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Guides, research, and more
Guide The digital tipping point: How SMBs can accelerate CX success in 2021
Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.
Guide The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021
Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.
White Paper Customer service gets conversational
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
Browse The Library
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Latest stories Page 71
Article Turn customer reviews and messages into conversations: introducing new Zendesk integrations
Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations
Article 3 tips for transforming your call center into a profit center
Increasingly, customer service plays a part in more than just the post-purchase experience. Customers reach out…
Article The work benefits of working from home
It’s 5:30am and the “slow rise” tone escapes from my iPhone speaker—“slow rise” could not be…
Article Retailers: Is it time to perform a customer service audit?
Customer service—pre- or post-purchase—is a big part of the consumer experience. And it’s just when a…
Article Leaders, use empathetic language when talking to remote workers
Leaders need to use more empathetic language when talking to remote workers. Choose your words with…
Article Tip of the week: A guide to Help Center for Web Portal users
This Zendesk Tip of the Week will help you transition from Web Portal to Help Center
Article How to onboard and train new customer service reps
Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.
Article How diversity improves work culture and the bottom line
It's widely known that diversity has an impact on culture, but it's also important to understand…
Article ‘Power-Up’ your support with Zendesk and Trello
If you’re an avid Trello user, you might be familiar with the frustration of having to…
Article “You can’t sit with us.” How to handle an office clique.
We should be too old for cliques in the workplace, but they still happen. Our Millennial…
Article 3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
Article Where we work shapes how we work. From where we meet to where we sit.
Choice in the workplace can make you a happier and more productive employee. What choices? Where…
Article Create career magic with a personal board of directors
Creating a personal board of directors may be the key to your success. Learn how to…
Article The skill every great chat agent needs to have
Meet Anna, Team Lead for the email and chat team supporting Zendesk Chat. Based in Manila,…
Article Remember to say thank you
Throughout the course of your day, remember to say thank you. These two little words can…
Article Moving up while dressing down
Dress codes at work are relaxing. While the suit still has a place, the Millennial workforce…
Article How to interact with customers on live chat
Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.
Article Your 21st-century challenge: put away the technology and ask better questions
Could you partake in a 21st-century challenge—put away your technology and ask more questions? It might…
Article Community Tip: How to set a reminder on a ticket
Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…
Guide A retailer’s guide to getting omnichannel customer service right
Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…