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Article
11 min read
Bespoke is coming to a product or service near you
A headline in The Atlantic Monthly proclaimed: “The Future of Marketing is Bespoke Everything.” That might…
Article
11 min read
7 innovative ways technology is transforming the patient experience
I recently came back from vacation with an insect bite the size and feel of a…
Article
23 min read
Voice of the Customer (VoC): Streamline data collection + analysis to inform strategy
Are you truly listening to your customers? Use Voice of the Customer programs to gather feedback and improve the customer experience.
Article
9 min read
What companies gain by hiring veterans
Few of us can begin to imagine life in the military if we haven’t ever served.…
Article
8 min read
Feeding the needs of today's experience-hungry customer
Technology has changed the way we human beings interact with the world. Everything is faster, easier,…
Article
2 min read
Expanding omnichannel support with WhatsApp
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs
Article
7 min read
Build a strong company culture by leading with EQ
“Company culture” often equates to little more than a buzzword, sometimes mistakenly associated with workplace perks.…
Article
21 min read
10 effective sales pitch presentation examples, templates, and tips
With these helpful examples, you can craft an engaging sales pitch to pack your pipeline with high-quality leads.
Article
8 min read
Unlocking the potential for new customer experiences with 5G
No one knows for sure what a 5G world will look like. Imagine what’s possible if…
Article
6 min read
What is the difference between chat and messaging?
Chat and messaging are two popular methods to connect with your customers. Learn why different communication methods provide a better customer experience (CX).
Article
7 min read
Lights, camera, integration
We’re putting a spotlight on our brand new cast of app integrations
Article
6 min read
Lessons in CX from 3 thriving brands
One of the things that shocked Mio Adilman when he became host of the Repeat Customer…
Article
5 min read
How Bolt supports customers despite lightning-fast growth
With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides
Article
5 min read
In a digital world, let customer trust be a differentiator
People have historically put their faith and assets in large institutions because there weren’t many other…
Article
4 min read
Here's what it takes to be a great customer service leader
Good customer service is quickly becoming a core value to companies and has never been more…
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