Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
Guides, research, and more
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 71
Don’t let “no” get in the way of closing a deal. Learn how to handle common sales objections so you don’t lose a lead to something fixable.
Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices
Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business
Whether you’re a first time sales manager or an experienced pro, figuring out which sales methodology is best for your business can be tricky. Here are some tips for finding the one that will work for you.
A a new way for customers to find the answers they seek even faster - introducing…
There are many follies within job descriptions, but if you better understand them, you can avoid…
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?
Believe it or not, but you may have a corporate psychopath as a boss. Learn how…
We dive into the guts of Satisfaction Prediction to explain how it can help raise your…
Alex has a background in technical support, but it was his experience as a history and…
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
Here are three proven tips to help you get the lay of the land, chart your team’s path, and put down some roots.
Being assigned a new sales territory is a lot like exploring new land. Here are three proven tips to help you start getting the lay of the land, charting your team’s path and putting down some roots. Let the adventure begin!
Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.
With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…
Allbirds partnered with Zendesk for their customer service software when they first launched
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need
Let’s look at some of the most efficient ways to increase live chat engagement on your site