The Museum of Annoying Experiences Article

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Service

A complete guide to personalization in 2021 Article

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

Millennials vs. Gen Z: How their customer service expectations compare Article

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

How to handle the most common customer complaints Article

How to handle the most common customer complaints

How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

75 motivational sales quotes to pump you up Article

75 motivational sales quotes to pump you up

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Lead generation: What it is and how to master it Article

Lead generation: What it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Upselling and cross-selling: Understanding the concepts and building a strategy Article

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

7 secrets of sales leadership White Paper

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

Culture

In the quest for a healthier planet, ecosystem restoration offers hope Article

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture Article

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

How “The Great Compression” can lead to better retail CX Article

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise

Working remotely: Pros, cons, and secrets to success Article

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Guides, research, and more

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

Customer service gets conversational White Paper

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

Latest stories Page 71

Turn customer reviews and messages into conversations: introducing new Zendesk integrations Article

Turn customer reviews and messages into conversations: introducing new Zendesk integrations

Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations

3 tips for transforming your call center into a profit center Article

3 tips for transforming your call center into a profit center

Increasingly, customer service plays a part in more than just the post-purchase experience. Customers reach out…

The work benefits of working from home Article

The work benefits of working from home

It’s 5:30am and the “slow rise” tone escapes from my iPhone speaker—“slow rise” could not be…

Retailers: Is it time to perform a customer service audit? Article

Retailers: Is it time to perform a customer service audit?

Customer service—pre- or post-purchase—is a big part of the consumer experience. And it’s just when a…

Leaders, use empathetic language when talking to remote workers Article

Leaders, use empathetic language when talking to remote workers

Leaders need to use more empathetic language when talking to remote workers. Choose your words with…

Tip of the week: A guide to Help Center for Web Portal users Article

Tip of the week: A guide to Help Center for Web Portal users

This Zendesk Tip of the Week will help you transition from Web Portal to Help Center

How to onboard and train new customer service reps Article

How to onboard and train new customer service reps

Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.

How diversity improves work culture and the bottom line Article

How diversity improves work culture and the bottom line

It's widely known that diversity has an impact on culture, but it's also important to understand…

‘Power-Up’ your support with Zendesk and Trello Article

‘Power-Up’ your support with Zendesk and Trello

If you’re an avid Trello user, you might be familiar with the frustration of having to…

“You can’t sit with us.” How to handle an office clique. Article

“You can’t sit with us.” How to handle an office clique.

We should be too old for cliques in the workplace, but they still happen. Our Millennial…

3 ‘must-haves’ for building long-term customer relationships Article

3 ‘must-haves’ for building long-term customer relationships

Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…

Where we work shapes how we work. From where we meet to where we sit. Article

Where we work shapes how we work. From where we meet to where we sit.

Choice in the workplace can make you a happier and more productive employee. What choices? Where…

Create career magic with a personal board of directors Article

Create career magic with a personal board of directors

Creating a personal board of directors may be the key to your success. Learn how to…

The skill every great chat agent needs to have Article

The skill every great chat agent needs to have

Meet Anna, Team Lead for the email and chat team supporting Zendesk Chat. Based in Manila,…

Remember to say thank you Article

Remember to say thank you

Throughout the course of your day, remember to say thank you. These two little words can…

Moving up while dressing down Article

Moving up while dressing down

Dress codes at work are relaxing. While the suit still has a place, the Millennial workforce…

How to interact with customers on live chat Article

How to interact with customers on live chat

Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.

Your 21st-century challenge: put away the technology and ask better questions Article

Your 21st-century challenge: put away the technology and ask better questions

Could you partake in a 21st-century challenge—put away your technology and ask more questions? It might…

Community Tip: How to set a reminder on a ticket Article

Community Tip: How to set a reminder on a ticket

Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…

A retailer’s guide to getting omnichannel customer service right Guide

A retailer’s guide to getting omnichannel customer service right

Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…