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IT service success starts here

July 25, 2013

Great IT service delivery enables your organization to grow and innovate, while managing the costs and risks involved. Whether you’re looking for general best practices

Bonus tip of the week: know your customers

July 24, 2013

We often hear about the importance of customer service and all the reasons that contribute to a good customer experience, like speed of resolution or a pleasant support agent

Tip of the week: follow-the-sun

July 23, 2013

By going through some of the main features of Zendesk and discussing them in the context of follow-the-sun principles, you’ll be able to approach your Zendesk with more ideas.

Customer conflict: how to turn “he said, she said” into perfect harmony

July 18, 2013

An unhappy customer can quickly pull multiple people from your company into a vortex of anger and accusation. Heated interactions with customers are always hard, so it’s essential

Five customer service tips for small businesses

July 15, 2013

When you’re just getting your company started and your customer base is small, you can’t afford to lose business due to a customer service snafu. Here are five tips for developing a customer-centric mindset

Tip of the week: organizing the content in your knowledge base

July 15, 2013

We’ve got four steps to a streamlined knowledge base and lots of customer examples to set you on the right path.

Keeping things fresh with rotating roles

July 9, 2013

One of the first and most fundamental steps your company can take on it’s journey to providing great customer service is to hire a top-notch customer service team

Trick out your Zendesk: 6 new integrations

July 9, 2013

The only thing more powerful than Zendesk is a Zendesk super-charged with other related business apps. The newest integrations

Tip of the week: using your voice

July 8, 2013

When you have a problem or a question you often do not have the time to search for an answer or wait for email correspondence

Seven secrets to ecommerce customer service success

July 3, 2013

7 key lessons every future-facing ecommerce business needs to learn, including ecommerce customer service

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