That’s a wrap: A look back at Zendesk Relate 2022 Article

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

Service

Welcome to the CX community: A 5-step guide for new members Article

Welcome to the CX community: A 5-step guide for new members

Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

What is customer satisfaction score? (+ how to measure CSAT) Article

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

A new era of conversational CRM connects customer conversations across your business Article

A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.

The new face of user groups—and 3 reasons to consider joining Article

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

Sales

How to set and reach sales quotas (with examples) Article

How to set and reach sales quotas (with examples)

A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.

How to create effective sales collateral (examples + tips) Article

How to create effective sales collateral (examples + tips)

Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.

Suggestive selling definition and techniques (2022 sales guide) Article

Suggestive selling definition and techniques (2022 sales guide)

Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.

Value selling framework & methodology for 2022 Article

Value selling framework & methodology for 2022

Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.

Culture

Bringing the vineyard home: A CX Moment with Wine.com Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

We’re placing some bets on the future of customer experience Article

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Guides, research, and more

3 ways to deepen trust and build relationships through personalization White Paper

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT Guide

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite Guide

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Latest stories Page 71

How to overcome common sales objections for reps Article

How to overcome common sales objections for reps

Don’t let “no” get in the way of closing a deal. Learn how to handle common sales objections so you don’t lose a lead to something fixable.

6 Benchmarking best practices Article

6 Benchmarking best practices

Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices

Conduct an agent satisfaction survey Article

Conduct an agent satisfaction survey

Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business

Which popular sales methodology is right for you? Article

Which popular sales methodology is right for you?

Whether you’re a first time sales manager or an experienced pro, figuring out which sales methodology is best for your business can be tricky. Here are some tips for finding the one that will work for you.

Introducing Answer Bot<sup>®</sup> Article

Introducing Answer Bot®

A a new way for customers to find the answers they seek even faster - introducing…

“That’s not in my job description.” Wrong. Vet the job before you land the job. Article

“That’s not in my job description.” Wrong. Vet the job before you land the job.

There are many follies within job descriptions, but if you better understand them, you can avoid…

Customize your CSAT survey Article

Customize your CSAT survey

The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost

The voice of the customer is key to your success Article

The voice of the customer is key to your success

The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?

What can you do if your boss is a psychopath? Article

What can you do if your boss is a psychopath?

Believe it or not, but you may have a corporate psychopath as a boss. Learn how…

The science behind satisfaction prediction Article

The science behind satisfaction prediction

We dive into the guts of Satisfaction Prediction to explain how it can help raise your…

Communication is key to great tech support Article

Communication is key to great tech support

Alex has a background in technical support, but it was his experience as a history and…

Sharing customer feedback Article

Sharing customer feedback

Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.

4 tips to develop your new sales territory Article

4 tips to develop your new sales territory

Here are three proven tips to help you get the lay of the land, chart your team’s path, and put down some roots.

Article

4 Tips to Colonize Your New Sales Territory

Being assigned a new sales territory is a lot like exploring new land. Here are three proven tips to help you start getting the lay of the land, charting your team’s path and putting down some roots. Let the adventure begin!

How to get feedback from customers: 8 best ways Article

How to get feedback from customers: 8 best ways

Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.

Scaling real-time communication Article

Scaling real-time communication

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

Introduction to Zendesk Apps Marketplace Guide

Introduction to Zendesk Apps Marketplace

Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…

How Allbirds’ customer service is taking flight Article

How Allbirds’ customer service is taking flight

Allbirds partnered with Zendesk for their customer service software when they first launched

Make self-service easy with the Web Widget Article

Make self-service easy with the Web Widget

Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

Increase useful live chat requests on your website Article

Increase useful live chat requests on your website

Let’s look at some of the most efficient ways to increase live chat engagement on your site