Great IT service delivery enables your organization to grow and innovate, while managing the costs and risks involved. Whether youre looking for general best practices
We often hear about the importance of customer service and all the reasons that contribute to a good customer experience, like speed of resolution or a pleasant support agent
By going through some of the main features of Zendesk and discussing them in the context of follow-the-sun principles, youll be able to approach your Zendesk with more ideas.
An unhappy customer can quickly pull multiple people from your company into a vortex of anger and accusation. Heated interactions with customers are always hard, so its essential
When youre just getting your company started and your customer base is small, you cant afford to lose business due to a customer service snafu. Here are five tips for developing a customer-centric mindset
We’ve got four steps to a streamlined knowledge base and lots of customer examples to set you on the right path.
One of the first and most fundamental steps your company can take on its journey to providing great customer service is to hire a top-notch customer service team
The only thing more powerful than Zendesk is a Zendesk super-charged with other related business apps. The newest integrations
When you have a problem or a question you often do not have the time to search for an answer or wait for email correspondence
7 key lessons every future-facing ecommerce business needs to learn, including ecommerce customer service