At Zendesk, weve loved our mobile devices for a long time. Back in 2010, we released our first ever native app for the iPhone
A major aspect of providing a great customer experience is making things easy for your customers: easy to contact you, easy to get what they need, and easy to resolve their issues
We recently announced our new integration with Shopify. Here are four more great new integrations to unite popular business tools
Zen U. is no ordinary school experience. No textbooks, bells, or rulers in these classrooms. Zendesk U. is about fun. Its about meeting fellow students who are passionate about customer service and learning how Zendesk can help you make your customers happy.
E-commerce is a $200 billion-plus industry in the United States alone, according to Forbes. Capturing your share of all that spending takes more than just having great products to sell. Successful online
Finding the right balance in goal-setting is integral to the success of any team. As front-line employees, it’s all the more important that your customer service team is suitably motivated by the right goals. After all, they are the source of outstanding service and part of an unforgettable brand experience. Here are some points to […]
Customer service is more than just providing the answers to technical questions. Your customer service reps need to be helpful, patient, empathetic, and kind: four things that simply cant be instilled
Creating a great customer experience can seem like a daunting task. Everyone wants to do it, but where to start? What are some of the effective strategies companies have implemented to become more customer-centric?
I went through my years in IT support never knowing the difference between incidents and problems. My colleagues and I would use them interchangeably when it came to logging faults and Id say many support analysts are the same
Let’s say you want to have a reminder about your Zendesk ticket in your Google Calendar—well now you can!