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Article
4 min read
Best practices for mastering change management
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
Article
4 min read
The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and navigate key trends.
Article
7 min read
How startup Hello Alfred is scaling its people-first technology business
When best friends Marcela Sapone and Jessica Beck left their jobs in finance and consulting in…
Article
3 min read
Making CX smarter and more personalized with Zendesk and AWS
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Podcast
25 min read
How Flywheel upcycled boutique fitness and at-home classes
Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…
Article
4 min read
How your support team can nurture your community
As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience
White Paper
7 questions to ask when evaluating sales software
With hundreds of sales CRMs and solutions on the market, what’s the most effective way to…
Article
11 min read
As technology advances, we question what it means to be human
Underneath questions about whether artificial intelligence can create works of art, or whether—and how—robots can take…
Article
7 min read
The ultimate guide to great prospecting emails
Discover actionable advice on how to make your prospecting emails more effective.
Article
3 min read
Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…
Article
8 min read
The best CX metric to drive your business
A meme going around pictured a Net Promoter Score survey question: How likely are you to…
Article
1 min read
Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
Article
8 min read
Five ways to boost and measure sales productivity
Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…
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