Because newsletters can be fun

A support app optimized for couches and mountains

March 26, 2013

At Zendesk, we’ve loved our mobile devices for a long time. Back in 2010, we released our first ever native app for the iPhone

A match made in the cloud

March 21, 2013

A major aspect of providing a great customer experience is making things easy for your customers: easy to contact you, easy to get what they need, and easy to resolve their issues

We’re connected: four new integrations

March 19, 2013

We recently announced our new integration with Shopify. Here are four more great new integrations to unite popular business tools

Zendesk University: Get your degree in customer happiness

March 15, 2013

Zen U. is no ordinary school experience. No textbooks, bells, or rulers in these classrooms. Zendesk U. is about fun. It’s about meeting fellow students who are passionate about customer service and learning how Zendesk can help you make your customers happy.

The latest item in our online shopping cart

March 14, 2013

E-commerce is a $200 billion-plus industry in the United States alone, according to Forbes. Capturing your share of all that spending takes more than just having great products to sell. Successful online

Setting the right goals for your customer service team

March 13, 2013

Finding the right balance in goal-setting is integral to the success of any team. As front-line employees, it’s all the more important that your customer service team is suitably motivated by the right goals. After all, they are the source of outstanding service and part of an unforgettable brand experience. Here are some points to […]

Community tip: hiring the best customer service reps

March 11, 2013

Customer service is more than just providing the answers to technical questions. Your customer service reps need to be helpful, patient, empathetic, and kind: four things that simply can’t be instilled

7 effective keys to transforming the customer experience

March 6, 2013

Creating a great customer experience can seem like a daunting task. Everyone wants to do it, but where to start? What are some of the effective strategies companies have implemented to become more customer-centric?

Simplified IT service management, part 4

March 5, 2013

I went through my years in IT support never knowing the difference between incidents and problems. My colleagues and I would use them interchangeably when it came to logging faults and I’d say many support analysts are the same

Tip of the week: automating the creation of Google Calendar Events

March 4, 2013

Let’s say you want to have a reminder about your Zendesk ticket in your Google Calendar—well now you can!

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