Because newsletters can be fun

Tip of the Week: Queue Management in Zendesk

April 22, 2013

Wouldn’t it be helpful to have a guide that generally outlines the best ways to manage your queue of tickets?

Customer service rewards and recognition: happy employees, happy customers

April 18, 2013

Here’s my philosophy: you get happy customers through happy employees

The good, the bad, and the ugly: the impact of customer service

April 16, 2013

Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting to the good, the bad, and the ugly truths of how consumers—and their future spending—are influenced

Tip of the week: notifying external email addresses

April 15, 2013

Many of you LOVE triggers and the quick and the easy ticket management it allows you to setup and automate, as well as the email notifications it allows you to send

Zendesk API 101: increasing the capability of your Zendesk

April 12, 2013

Maybe you love Zendesk, but want to customize the look and feel to your brand. You’re not alone. In fact, most of our customers reach a point where they want to get the most out of their Zendesk and the solution is the Zendesk API

Zendesk customization – best practices for UX, part 3

April 11, 2013

In part 3, we take a look at how certain customizations are done on the back end, including HTML, CSS, and JavaScript

Does good customer service really matter?

April 9, 2013

With the help of Dimensional Research, we conducted a study to understand the value of good customer service. The results back up what we’ve been saying for a long time: providing great customer service can pay dividends that are far-reaching and long-lasting

Acting on customer satisfaction feedback

April 4, 2013

Customer satisfaction isn’t just another number on an impressive-looking report. By taking the time to analyze your satisfaction ratings

Community tip: queuing up overnight tickets

April 1, 2013

When things are busy, like first thing in the morning, support teams may rely on colleagues outside of the customer service organization to help solve tickets. The key is finding an easy way to help

Bring your own device (BYOD)

March 27, 2013

Today, virtually everything that used to tie us to our desktops can be done on a smartphone or tablet, from signing a sales contract to responding to customer inquiries. Increasingly, companies are allowing

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