Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 75

5 ways to encourage repeat customers Article

5 ways to encourage repeat customers

Customers come for your product but stay for the experience. Read on for 5 strategies to keep your customers coming back time and time again.

Zendesk Embeddables: Bringing customer support directly to your customers Guide

Zendesk Embeddables: Bringing customer support directly to your customers

Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…

A roadmap for corporate social responsibility Article

A roadmap for corporate social responsibility

“No great thing is created suddenly.” That's the principle behind the development of our community programs…

Getaround: Driving toward fast & furious growth Article

Getaround: Driving toward fast & furious growth

Getaround is an on-demand carsharing community, creatively tackling the very real problem of car overpopulation. Since…

Video

Zombies and Zendesk

6 reasons to use live chat support software Article

6 reasons to use live chat support software

Nowadays, consumer expectations of customer service have reached new heights—providing support via phone and email has…

The secret to Amazon’s customer loyalty success Article

The secret to Amazon’s customer loyalty success

While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we…

Change of address: our new Singapore office Article

Change of address: our new Singapore office

The sun never sets on Zendesk: We’re a global company with operations on five continents. This…

Q&A with Mike Cartwright of Expedia Affiliate Network Article

Q&A with Mike Cartwright of Expedia Affiliate Network

Meet Mike Cartwright, Chief of Partner Solutions at Expedia Affiliate Network, at Expedia. He joined Expedia…

Be a good neighbor: no free lunch for employees Article

Be a good neighbor: no free lunch for employees

So many companies have fantastic lunch policies, offering epically cool and free onsite meals as an…

Tip of the week: Autofill the Web Widget contact form Article

Tip of the week: Autofill the Web Widget contact form

The new Embeddable Web Widget makes it easy to bring an effortless support experience to your…

Fine Tuning: Agent productivity Article

Fine Tuning: Agent productivity

Is your ticket volume growing, causing your support agents to stress about staying ahead of the…

More tips for writing great customer emails Article

More tips for writing great customer emails

Do you think email is dying? Well, think again. A few months ago, Leslie O’Flahavan of…

Is “make customers happy” a real business plan? Article

Is “make customers happy” a real business plan?

Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s…

Why delighting customers doesn’t pay Article

Why delighting customers doesn’t pay

Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…

Streamlining your workload: efficiency tips for small businesses Article

Streamlining your workload: efficiency tips for small businesses

It's not uncommon for businesses to outsource the management of their IT infrastructure to managed service…

Best books to step up your customer service game in 2015 Article

Best books to step up your customer service game in 2015

2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…

Ring in the new year with 9 new integrations Article

Ring in the new year with 9 new integrations

Do your New Year’s resolutions include working more efficiently? How about deflecting tickets or getting organized?…

Customer service in a startup: how to get it right from the very beginning Article

Customer service in a startup: how to get it right from the very beginning

Because Zendesk is in the customer service software business, it's no surprise that people often ask…

Zendesk Deep Dive: Managing Views Guide

Zendesk Deep Dive: Managing Views

Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…