Because newsletters can be fun

Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service

April 5, 2016

In this Zendesk tip of the week, we cover times when “No” is the right answer and how customer service agents can say “No” in a helpful and empathetic way

Start your day with coffee, breakfast, and a great customer support newsletter

April 4, 2016

A good curated newsletter delivers only the best, most useful information right to your inbox. Here are six favorites from Blake Thorne of StatusPageIO

Report: Predicting customer satisfaction is the future of great customer service

April 1, 2016

Most companies measure customer satisfaction, and while it’s a very important metric, it looks backward at events that have already happened (“How would you rate the customer service you received?”). But what if you could predict in the moment

Even better than “Phone a Friend”: Connected SaaS Solutions with Zendesk and Microsoft Office 365 Groups

March 31, 2016

Announced today at Microsoft Build 2016, the next evolution of the Zendesk integration with Office 365 Groups enables cross-functional collaboration, connects support agents to

Tip of the week: Notify customers of a post or comment converted into a ticket

March 29, 2016

One of the coolest features in Zendesk Community V2 the ability to create a ticket from a post or comment, and that’s what we’ll talk about in this tip of the week

The final four? Take your pick from 13 new Zendesk apps and integrations

March 28, 2016

If only there were an app to view your March Madness bracket right inside Zendesk…that would be a slam dunk. Okay, maybe not. But extending Zendesk with apps and integrations does give you the home court

Retailers connect on all the right channels

March 25, 2016

Innovative brands know that some channels serve customers better than others. These retailers share why multi-channel support means choosing only the best channels for their customers

Get out your gardening tools—how to clean up your users, groups, and organizations

March 24, 2016

Getting your hands dirty, in the weeds, isn’t always fun, but it’s an important maintenance task to help ensure workflows are optimized for agents spending their day in Zendesk

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

March 23, 2016

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket at the start of a chat

Tip of the Week: What to expect when rolling out Satisfaction Prediction

March 22, 2016

Satisfaction prediction has the potential to change the way your team processes customer support requests. See what to expect as an advocate and as a manger in this Tip of the Week

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