That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Guides, research, and more

3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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What is customer-facing? Everything you need to know about customer-facing roles
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

Integrations galore
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Startup Central — The human guide to leading remote teams
WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.

Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

What is omnichannel customer service? Definition, importance & strategy
Take an omnichannel approach to create seamless, reliable customer interactions.

Small but mighty: Booksellers adapt to meet customer demand
You could say that books are having a moment right now. With more people looking for…

What is customer value? + how to measure & increase it
Delivering customer value is key to maintaining long-term relationships with existing customers and earning repeat business. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.

Why a contact center will improve your customer service (and your bottom line)
Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.

Updating “always be closing” for 2020: 10 sales stats you need to know now
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

Call center burnout: what it is and how to overcome it
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

The power of a culture built on gratitude
In his posthumous letter for the New York Times, Senator John Lewis could have chronicled his…

7 ways to reduce bias in conversational AI
You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…

7 common types of customer needs (+ how to meet them)
What are customer needs, and how can your business solve for and anticipate them?

An overview of apps for startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

A business’s guide to customer reviews
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.

The symbiosis between leaders and managers
The conventional understanding of the difference between leaders and managers held that a leader is a…

How GiveDirectly grants cash, and the dignity of choice, to program recipients
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.

3 hidden costs of Freshdesk: Why low license fees can be deceptive
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.

Startup Central — How CodeSignal is removing bias from the hiring process
When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…

In an uncertain world, knowledge is power
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.