In this Zendesk tip of the week, we cover times when “No” is the right answer and how customer service agents can say “No” in a helpful and empathetic way

A good curated newsletter delivers only the best, most useful information right to your inbox. Here are six favorites from Blake Thorne of StatusPageIO

Most companies measure customer satisfaction, and while it’s a very important metric, it looks backward at events that have already happened (“How would you rate the customer service you received?”). But what if you could predict in the moment

Announced today at Microsoft Build 2016, the next evolution of the Zendesk integration with Office 365 Groups enables cross-functional collaboration, connects support agents to

One of the coolest features in Zendesk Community V2 the ability to create a ticket from a post or comment, and that’s what we’ll talk about in this tip of the week

If only there were an app to view your March Madness bracket right inside Zendesk…that would be a slam dunk. Okay, maybe not. But extending Zendesk with apps and integrations does give you the home court

Innovative brands know that some channels serve customers better than others. These retailers share why multi-channel support means choosing only the best channels for their customers

Getting your hands dirty, in the weeds, isn’t always fun, but it’s an important maintenance task to help ensure workflows are optimized for agents spending their day in Zendesk

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket at the start of a chat

Satisfaction prediction has the potential to change the way your team processes customer support requests. See what to expect as an advocate and as a manger in this Tip of the Week