Article That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Service
Article Welcome to the CX community: A 5-step guide for new members
Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Article What is customer satisfaction score? (+ how to measure CSAT)
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Article A new era of conversational CRM connects customer conversations across your business
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
Article The new face of user groups—and 3 reasons to consider joining
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
Sales
Article How to set and reach sales quotas (with examples)
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Article How to create effective sales collateral (examples + tips)
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Article Suggestive selling definition and techniques (2022 sales guide)
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Article Value selling framework & methodology for 2022
Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.
Culture
Article Bringing the vineyard home: A CX Moment with Wine.com
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
Article The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Article Internal customer service: Definition, tips, and examples
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Article We’re placing some bets on the future of customer experience
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
Guides, research, and more
White Paper 3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Guide How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
Guide Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
Latest stories Page 23
Article What is customer-facing? Everything you need to know about customer-facing roles
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Article Integrations galore
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
Article Startup Central — The human guide to leading remote teams
WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.
Guide Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Article What is omnichannel customer service? Definition, importance & strategy
Take an omnichannel approach to create seamless, reliable customer interactions.
Article Small but mighty: Booksellers adapt to meet customer demand
You could say that books are having a moment right now. With more people looking for…
Article What is customer value? + how to measure & increase it
Delivering customer value is key to maintaining long-term relationships with existing customers and earning repeat business. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
Why a contact center will improve your customer service (and your bottom line)
Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.
Article Updating “always be closing” for 2020: 10 sales stats you need to know now
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
Article Call center burnout: what it is and how to overcome it
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
Article The power of a culture built on gratitude
In his posthumous letter for the New York Times, Senator John Lewis could have chronicled his…
Article 7 ways to reduce bias in conversational AI
You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…
Article 7 common types of customer needs (+ how to meet them)
What are customer needs, and how can your business solve for and anticipate them?
Article An overview of apps for startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Article A business’s guide to customer reviews
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.
Article The symbiosis between leaders and managers
The conventional understanding of the difference between leaders and managers held that a leader is a…
Article How GiveDirectly grants cash, and the dignity of choice, to program recipients
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Article 3 hidden costs of Freshdesk: Why low license fees can be deceptive
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
Article Startup Central — How CodeSignal is removing bias from the hiring process
When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…
Article In an uncertain world, knowledge is power
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.