Digital customers no longer accept being treated like transactions instead of people. Thus, the growing demand for customer support that’s embedded into the online experience. Brands can design customer service into your product or app experience with Zendesk’s Mobile SDK and web widget

Meet Abel. A support engineer in our Dublin, Ireland office, Abel has made himself known to his peers around the globe, and his innovative ideas have earned him the moniker “secret professor.” His manager shared

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light when designing the new Zendesk “Rich outbound content for agents” feature (aka WYSIWYG – what you see if what you get). With this feature, agents can now format comments that same way they would an email or word doc, without the nuisance of markdown syntax

In mid-September we unveiled a better-than-ever apps marketplace. With 320 apps and integrations to date, it was time for a fresh look and feel, easier discoverability, and a more

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on Embeddables. Throughout the day, I’ll share our pro tips for incorporating

Join us in the Zendesk forums for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on how rolled out chat

As the inaugural Relate Live conference fast approaches, we’re busy putting the finishing touches on what promises to be a great event in New York. Wondering if you should attend, too? We certainly think so. But don’t take our word for it: We asked

Fellow Denmark to Silicon Valley transplant, issuu’s digital publishing platform has enabled over 25 million magazines, catalogs, design portfolios, and other publications to find a place and a readership online. With 25,000 new

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product or service. And the best way to get honest, insightful feedback is with a form that makes it easy for customers to answer meaningful questions. However, creating the form is only half of the equation. You also need

This tip of the week helps you resolve the UTF-8 error when bulk uploading users to Zendesk. This error occurs when the file you are attempting to upload to Zendesk is not in a UTF-8 format

Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be the channel that produced the highest level of customer satisfaction, beating even email and voice. Here are five tips that will help your agents handle multiple chat requests without sacrificing

A site map is a helpful file that lets Google and other search engines intelligently crawl your site. This tip of the week describes how to manually create and submit a site map to Google for your Help Center

Effective October 1, 2015, we’ll be implementing updates to our Terms of Service, Privacy Policy, and Cookie Policy. Here are some key highlights of the changes we have made

The kids are heading back to school and the rest of us are gearing up for fall. From A(gentbot) to Z(CC), these snazzy apps are worth a look. While we grab a cup of

From office politics to Machiavellian bosses to customer service interactions gone horribly wrong, business relationships prove to be every bit as complicated as personal ones. That fact makes the challenging jobs of business leaders (and particularly those responsible for the customer experience) even more difficult. What can we do about it? It feels like

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series, focused on updating your company brand. Throughout the day, I’ll post suggestions about what to prepare for pre-launch and what to focus on on launch day

Inbox iOS, launching on Product Hunt, includes all of our email and collaboration features, in addition to convenient Touch ID security, and push notifications for incoming messages and updates. Check it out in the App store, and team up on email in a whole new way

Trying to view a specific end-users tickets but not finding a way to select them in a view or a report? Fear not, because in this tip of the week I’ll show you how to view and report on specific end-users tickets with ease

Communicating via live chat is different than interacting with a customer in person, over the phone, or via email. These chat etiquette tips will help you give a better support experience

“82% of small business owners said that loyal customers were the main way they grow their business.” For small businesses, the returning customer is crucial for growth, and yet a

Learn how to quickly improve your customer service content by writing with empathy. Create a better experience for your customers with the methods mentioned in this guest post by Sally Bagshaw, a content strategist based in Brisbane

By default, Help Center article timestamps appears in 24-hour format. But what about if you want to display timestamps in 12-hour format? you can do so by modifying your Help Center theme’s HTML and CSS

It’s that time of year — SXSW voting time! Seems like you can’t swing a cat without hitting someone in the tech world asking which panel to vote for SXSW interactive. No need to scuff ‘yer boots all up, we are here to help with this list of our favorite vote-worthy SXSW panels. First off, […]

Geckoboard is solving a problem that way too many businesses have: what to do with all of this data? Within any given company