Welcome to the land of legal eagles.* The information provided here is for Zendesk subscribers and suppliers who have questions about our terms, policies, intellectual property, and compliance.
*No eagles or lawyers were harmed in the making of this web page
Previous Version, No Longer in Effect as of November 1, 2016
Effective as of October 1, 2015, we have an updated Cookie Policy that applies to both Zendesk and Zopim.
Intro
This Cookie Policy (“Policy”) is effective as of October 1, 2015, and explains how at Zendesk, we believe in being open and clear about how we use your information. In the spirit of transparency, this policy provides detailed information about how and when we use cookies.
For the purposes of this Policy, our “Services” refer to the on-demand customer service solution made available by Zendesk, Inc. (the, “Zendesk Service”) and the hosted online communication service made available by Zopim Technologies Pte Ltd (the, “Zopim Service”), as more completely described in our Terms of Service. Each Service shall also include such other products, services, and additional features with certain subscription plans, paid applications in the Zendesk Marketplace or software made available to you on a trial or paid basis.
Click here for a prior version of the Zendesk Cookie Policy and here for a prior version of the Zopim Cookie Policy.
If there are any material changes to this Policy, you will be notified by email, through the Service, or by the posting a prominent notice on our Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Services or Websites constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of our Service and our Websites.
Does Zendesk use cookies?
Yes. We and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses our Services and Websites has the best possible experience. When you use our Services or visit our websites, we or a third party may place a number of cookies in your browser. Cookies also help us keep our Services and your Account safe.
We use cookies on our Websites (https://www.zendesk.com; https://www.zopim.com; and https://www.zendesk.com/apps/ together with the other websites that we operate (collectively referred to as “Websites”), and our Services offered on the Websites.
What is a cookie?
A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list here. We update this list quarterly, so there may be additional cookies that are not yet listed. Web beacons, tags and scripts may be used in our Websites or Services or in emails to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service/analytics providers on an individual and aggregated basis.
Why does Zendesk use cookies?
When you visit the Website or use the Services, Zendesk may place a number of cookies in your browser. We use cookies to keep any individual authorized to use the Services as an agent and/or administrator (“Agent(s)”) or any person or entity other than Agents with whom Agents interact using the Service (“End-Users”) logged into the Services and to remember relevant information when the Agent or End-User returns to the Services. We also use cookies within the Services and on our Websites to understand visitor and user preferences and improve their experience, and track and analyze usage, navigational and other statistical information. You can control the use of cookies at the individual browser level. If you disable cookies, you may still visit the Websites and use the Services, but your ability use some features or areas of our Websites or Services may be limited.
How to disable Cookies
You can generally accept or decline the use of cookies through a functionality built into your web browser. To learn more how to control cookie settings through your browser:
Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;
Click here to learn more about “Incognito” and managing cookie settings in Chrome;
Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or
Click here to learn more about “Private Browsing” and managing cookie settings in Safari.
If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.
Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies. If you are a subscriber to our Services, it is your responsibility to inform the individuals with whom you interact using the Services, including your Agents and End-Users as to the types of cookies utilized in the Services and, as necessary, to obtain their consent. If you require more specific information as to the nature of the cookies utilized in the Services for purposes of fulfilling these obligations, please contact us by email at privacy@zendesk.com.
Our Websites include third party social media features, such as the Facebook Like button and third party widgets, such as the ‘Share This’ button or interactive mini-programs that run on our Websites. These features may collect your IP address, which page you are visiting on our Websites, and set a cookie to enable the feature to function properly. Your interaction with these features is governed by the privacy policy of the third party company providing it.
We may use any of the following categories of cookies on our Websites, in the Zendesk Service and in Zopim Service as detailed below.
Each cookie serves one of four different purposes:
| Category | Description |
|---|---|
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1. Essential Cookies |
Essential cookies are sometimes called “strictly necessary” as without them we cannot provide many services that you need on the Websites. For example, essential cookies help remember your preferences as you move around the Websites. |
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2. Analytics Cookies |
These cookies track information about visits to the Websites so that we can make improvements and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. They collect information about how visitors use the Websites, which site the user came from, the number of each user’s visits and how long a user stays on the Websites. We might also use analytics cookies to test new ads, pages, or features to see how users react to them. |
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3. Functionality or Preference Cookies |
During your visit to the Websites, cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Websites. They also store your preferences when personalizing the Websites to optimize your use of Zendesk, for example, your preferred language. These preferences are remembered, through the use of the persistent cookies, and the next time you visit the Websites you will not have to set them again. |
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4. Targeting or Advertising Cookies |
These cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” or “targeted” advertising) on the Websites. They may subsequently use information about your visit to target you with advertising that you may be interested in, on the Websites and other websites. For example, these cookies remember which browsers have visited the Websites. |
The content of this Policy is for your general information and use only. These cookies are subject to change without notice. We do not provide any warranty or guarantee as to the accuracy of the information included above. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.