Zendesk for Education
Show up for students and staff
Schools worldwide need to adapt to today’s digital climate. Educating students comes first, but budget cuts and rising expectations make it challenging. Zendesk provides schools with flexible solutions that support students, parents, and faculty.
Provide your staff with a flexible support solution that’s easy to use and empowers them to resolve issues like a pro. Zendesk lets you interact and communicate with everyone on the channels they prefer including email, chat, phone, and social messaging apps like Facebook, Twitter, WhatsApp.
Build a knowledge base of help center articles to answer common questions from students, parents, and faculty. Organize content like frequently asked questions, system setups, and the latest announcements in one place. They’re easy to update. Your staff can easily distribute new and updated articles to all your channels.
Your staff and faculty can collaborate and communicate without friction. Zendesk provides the tools, automations, and workflows that keep conversations running smoothly, no matter who takes over the support request. Use reporting capabilities to identify content trends, share customer feedback, and find areas for improvement.
Our software doesn’t require maintenance, hardware, or extensive training. And most of the time, you won’t need IT support for setup. We made it easy for you to focus on what really matters: supporting your students, parents, and faculty.
Our support solution is built to empower the people who use it. You can easily manage requests, collect and distribute content, and stay productive and connected wherever you are. Stay on top of student expectations, no matter what happens in the world.
Easily handle a massive influx of requests
“We spent a year using a service [email] account to manage communications, but I quickly realized that this was not scalable. We needed something that would scale with our growth—and our growth was coming very quickly.”
Director of Operations Support Services for the University of LouisvilleRead on
Seize the benefits of omnichannel support
“We’re so much more efficient with Zendesk. We’re able to work with families over email or chat and then follow up with them on the phone. Being able to toggle between channels enables us to answer questions so much faster.”
Director of Technology Support at Grapevine Colleyville ISDRead on