Zendesk for Education

Show up for students and staff

Education looks a lot different than it did a year ago, and schools worldwide are abruptly changing to the new normal. Providing students with the best education comes first, but remote learning, budget cuts, and raising demands are a lot to balance at once. At Zendesk, we provide schools—big and small—with the right solution to support students, parents, and faculty under any circumstance.

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Schools leading by example with Zendesk
Logo: University of Louisville
Logo: USC Annenberg
Logo: Udemy
Logo: Grapevine ISD
Logo: Ohio Wesleyan University
Logo: The Wharton School
Logo: Coursera

The Zendesk for education approach

Keep an open line of communication

There isn’t a day where you aren’t flooded with questions, especially now. Remain in control of operations and keep students and parents at ease with open and clear communication. Provide your staff with a flexible support solution that’s easy to use and empowers them to resolve issues like a pro. With Zendesk, you can interact and communicate with everyone on the support channels they prefer—like email, chat, phone, and even social messaging apps like Facebook, Twitter, WhatsApp, and more. We know how to keep up with the kids these days.

Provide personalized experiences on the Zendesk platform

Bring students answers with help centers

Make information accessible to everyone whenever they need it. With Zendesk, you can build a knowledge base of help center articles to answer common questions. Organize content such as frequently asked questions, system setups, and the latest announcements in one place. You can even lean on your staff to write articles about any given topic and distribute them to all of your channels. This ensures that students, parents, and faculty always have access to current information directly on your website or platform.

Product Example 2
Learn more about our self-service knowledge base

Educate together, collaborate as one

Guarantee that your staff and faculty can collaborate and communicate without friction. With Zendesk, you get access to the tools, automations, and workflows that keep conversations running smoothly—no matter who takes over the support request. And with our reporting capabilities, you can identify content trends, share customer feedback, and find areas for improvement so you can boost staff productivity.

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Get started the same day

One of the best things about Zendesk is that you can get started in less than 30 minutes without IT support. Our software doesn’t require maintenance, hardware, or extensive training. Your time is important, so we made it easy for you to focus on what really matters—supporting students, parents, and faculty.

Product Example 4

Manage staff from anywhere, at any time

With Zendesk, you can support your students and faculty at the same time. Our support solution is built to empower the people who use it. You can easily manage requests, collect and distribute content, and stay productive and connected from wherever. Most importantly, you can remain on top of student expectations, no matter what happens in the world.

Product Example 5
Learn more about Zendesk for internal teams

See how innovative educators use Zendesk

Provide support and scale at once

Handle a massive influx of requests with ease

“We spent a year using a service [email] account to manage communications, but I quickly realized that this was not scalable. We needed something that would scale with our growth—and our growth was coming very quickly.”
Melissa Shuter

Director of Operations Support Services for the University of Louisville

Logo: University of Louisville
See how the University of Louisville improved their service-level agreements by 15% with Zendesk

Less transactions, more conversations

Seize the benefits of omnichannel support

“Zendesk Support has been a huge success for us. The data we’re pulling from the system is fantastic, and we have more clarity on the requests we receive.”
Ray Barkley

Operations and Budget Manager at USC Annenberg School for Communication and Journalism

Logo: USC Annenberg
Check out how USC Annenberg provides seamless IT support to over 3,400 students

Get started without breaking the bank

Invest in your students and staff

“With Zendesk, we found a system that was easy to use and to customize. We also wanted a browser-based system with no software to install, so that we could access the solution from PCs or Macs.”
David Soliday

Instructional Technologist at Ohio Wesleyan University

Logo: Ohio Wesleyan University
Learn how Ohio Wesleyan U automated manual business processes to increase team productivity

Be more efficient and collaborative with partner integrations

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Logo: Thought industries
Logo: Zoho Survey
Logo: Zoom
Logo: Skilljar