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Sunshine Conversations

The messaging platform for innovative conversational experiences. Design rich interactions from scratch to drive revenue and captivate customers across their entire journey.

Build dynamic experiences

Embed advanced extensions and custom interactions to provide personalized experiences across the customer lifecycle.

Connect your systems

Integrate Sunshine Conversations with your business systems so agents and customers get the right information right away.

Accelerate time to value

Sunshine Conversations is powered by a unified API, giving you access to every channel, and letting you build once and deploy everywhere.

Engaging customer experiences

Deliver advanced conversational experiences

Sunshine Conversations lets you take the customer experience to the next level. Engage customers proactively. Introduce third-party bots for automation. And design bespoke experiences that help customers browse products, make reservations, and make payments directly in the conversation.

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Customer data at your fingertips

Align all your systems

Link data between all your systems - CRM, order management, inventory database, and more - maximizing agent productivity and letting customers take action on their own.

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Ongoing agility

Implement with ease

Speed up your time to market with a single API that connects to your systems and gets up and running quickly.

Extend your service

Think bigger than support

Stay connected at every point of the customer journey, not just when you receive service requests. Use Sunshine Conversations to beef up sales, support internal helpdesks, manage vendors, and track deliveries.

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A complete solution

Better service—already built in

Sunshine Conversations packs a powerful punch. Because it’s natively integrated with Zendesk, every single conversation is automatically captured. We’re proud to be named a Gartner Magic Quadrant™️ Leader for six years in a row, but we’re even more proud of our trusted 
support solution.

Explore Zendesk Service Suite

Hey, developers

Check out our documentation for the nitty-gritty details.

Customer story

Groupon + Sunshine Conversations

Groupon leveraged the Sunshine Conversations platform to move from a highly session-based solution to a modern conversational approach leading to higher customer retention rate, a better CSAT and a 10% increase in resolution rate.

Groupon + Sunshine Conversations

"We’ve seen an overall improvement in the customer experience and agent experience through the messaging platform. Our resolution rate has increased by 10 percent, with fewer touches by our customer service agents.”

Sonja Carter

Senior Director of Engineering, Groupon

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Increase in CSAT


Increased resolution rate


Increase in conversations handled per hour


Simple, flexible pricing

Sunshine Conversations is available as a standalone solution or as an add-on to the Zendesk Service Suite. Evaluate for free; pick a plan later. No credit card required.

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Send the right message