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Free Help Desk Software & Free Trials

Choose the best free ticketing system or start a free trial to help your business provide great customer service.

A guide to the best free ticketing software

The best free ticketing software unlocks your agents’ ability to provide the support that delights customers so much they want to tell their friends.

Of course, that doesn’t mean deploying a system automatically solves everything. You need to integrate your free help desk ticketing system within existing workflows. And to do that, you need to think through the system you choose and how to implement it.

To help you choose the best system, we’ll review the basics of helpdesks—why you need one, their benefits, and common features. Then, we’ll highlight 17 of the best free ticketing systems or offer a free trial and review how to choose the best one.

To skip to a specific section, click through the table of contents below.

What exactly is free help desk software?

Help desk software is a tool for converting incoming customer requests into tickets. The software includes features your agents can use to organize, resolve and manage tickets efficiently. With the right free help desk software, your company can serve a higher volume of customers while saving time and minimizing errors.

Why does your business need a free online ticketing system or a free trial?

Your business needs a free ticketing system or a free IT ticketing system trial because it provides what you need to scale great service. Through workflows, automation, and ticket categorization and routing, ticketing systems enable your agents to track, respond to, and resolve customer requests.

This is especially important as the number of channels—including social media, email, and live chat—continues to increase. Without a ticketing system to consolidate communications, agents waste time navigating disorganized customer requests.

In short, ticketing systems allow you to spend less time untangling email chains and more time handling customer queries. And if your small business shines with customer service skills, your patrons will spread the word.

Who uses free help desk software?

Customer service, HR, and IT teams use free help desk software. For them, it’s a one-stop platform with all the best tools for handling tickets quickly. For instance, free IT help desk software with a knowledge base and AI chatbot empowers customers to learn how to use your product or service without direct assistance, which improves the efficiency of any service operation.

What are the benefits of free help desk software?

Here are the many ways help desk software is a win for your customers, agents, and bottom line:

Building trust with customers

By allowing agents to automate the logistics of ticket routing, engage across all channels, and pull in customer history, free help desk software lets your agents focus on providing personalized support on the channels your customers prefer.

As a result, customers come to trust that when they have a problem, your business will deliver.

Set your agents up for success

Like you, we are laser-focused on our customers. But with free support ticket systems and help desk software, the aim is to empower your agents. Through time-saving workflow automation, collaborative ticket management, and multi-channel communication, agents can do more with less.

Consistent ticket management

Consistency breeds success. But consistent customer support can’t happen if agents don’t have a uniform way to respond to, track, and route tickets. Free IT ticketing systems provide the triggers, smart rules, canned responses, and automations that make your service consistently great.

More contextually relevant customer service

Nothing frustrates a customer like repeating themselves. And nothing delights a customer more than personalized service that’s relevant to the problem they’re trying to solve. Ticketing systems make contextually relevant interactions possible by informing agents about the customer, when they last requested support, what their issue was, and more.

Features of free help desk ticketing software

Organized workflow

Your agents have a lot on their plate—tracking issues, building reports, handling new requests, communicating with colleagues, and more. Free helpdesk and IT ticketing systems lighten this load with tools such as ticket prioritization and routing, ticket escalation rules, AI-based automation, templated responses, and more.

Multichannel support

Centralizing communication from customers and between agents is the core function of free help desk ticketing systems. So the ability to pull in customer communications from all your service channels—whether it’s live chat, social media, email, or a customer portal—is essential to your help desk system.

Knowledge base portal

Your agents can’t answer every question your customers ever have. Knowledge base portals give customers a convenient place to find answers and solutions to problems. And a good help desk ticketing system enables your business to create and manage a self-service knowledge base.

Seamless integration

Free ticket systems should fit within your existing technology stack, not the other way around. Seamless integration between your help desk and other tools connects your systems so the right information gets to the right person at the right time.

Flexibility to scale

As your business grows, your customer service operation will too. And you don’t want to be forced to switch from one system to another when your business requirements change. That’s why your help desk software must provide your team with the flexibility to scale.

Benchmark reporting

In addition to centralizing customer service communications, help desk ticketing software also centralizes useful data about your service operations. Benchmark reporting pulls relevant insights out of raw data to establish benchmarks that allow management to measure and improve individual agent and team performance.

Best help desk software and free ticketing system trials

Best free help desk ticketing systems

1. Zoho Desk

Zoho desk ticketing system

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Zoho Desk is one of many Zoho products created for service, finance, sales, marketing, IT, and HR teams. There’s a free version of Zoho Desk with email-based ticketing, a knowledge base for agents, and limited automation. But you’re limited to a maximum of three agents on Zoho Desk’s free plan.

While Zoho’s free help desk software is great to get familiar with the interface, it’s not sufficiently powerful for most service teams. Plus, you lose out on one of Zoho Desk’s main benefits which is its easy integration with other Zoho products like Zoho Analytics, Books, CRM, and BugTracker.

Free trial: 15 days
Features
  • Email-based ticketing
  • Private knowledge base
  • Macros
  • Multi-language support
  • API

Learn more about Zendesk app for Zoho

2. Freshdesk

Freshdesk free ticketing system plan

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Freshdesk’s free ticketing system is available through the Free plan. Using the free plan, you can set up email ticketing with ticket management options like tags, ticket prioritization, and ticket merges.

The free plan also includes some basic analytics, automations, shared canned responses, and a public and private knowledge base. You can also set up basic channels for Twitter and Facebook, which allows you to track mentions of your brand on either channel.

Free trial: 21 days
Features
  • Automation
  • Integrations and API
  • Canned responses
  • Analytics
  • Email ticketing
  • Knowledge base management
  • Social media monitoring

3. WordPress Advanced Ticket System

Wordpress Advanced Ticket System free plan

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For organizations that use WordPress and serve customers via email or through their website, WordPress Advanced Ticket System is worth considering. It’s available in two plans, one paid and one free ticketing system.

The free version enables you to integrate tickets within your WordPress site through your posts. But to create a ticket with the free plan, your agents need to do everything manually. Unlike with the paid plan, customers cannot submit tickets through your site. This means your customers need to email or call, then your agents can create a ticket.

Free trial: Not available
Features
  • Manual ticketing
  • WordPress integration
  • Ticket statistics

Learn more about Zendesk app for WATS

4. LiveAgent

LiveAgent free ticketing system

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LiveAgent offers both paid and free help desk software. The free plan includes ticket management with the caveat that your ticket history only lasts 7 days. So any ticket data older than 7 days is removed for both you and your customer.

A point of emphasis for LiveAgent is its live chat capabilities, which it also offers on its free plan, though you’re limited to just one premade or customizable chat button of your choice. Beyond live chat and ticketing, LiveAgent’s free version offers analytics overviews, a knowledge base, and multiple language support.

Free trial: 14 days
Features
  • API and mobile SDK
  • Live chat
  • Reporting
  • Universal inbox
  • Ticket management
  • Customer forum
  • Knowledge management

5. JIRA Service Management

JIRA ticketing system

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JIRA Service Management by Atlassian offers a free IT ticketing system designed to empower your IT team with a modern service desk. Their free plan limits your total users to three but includes many IT service management features such as service request management, automation, incident management, and a self-service portal.

JIRA’s free plan also includes a knowledge base integration, if you have a Confluence subscription. If you’d like to try JIRA’s more help desk system, you can get a 7-day free trial of their Standard or Premium plan.

Free trial: 7 days
Features
  • Ticket management
  • API
  • Incident management
  • Self-service portal
  • Automation

Learn more about JIRA for Zendesk

6. HubSpot

HubSpot ticketing system

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Through its Service Hub, HubSpot provides a free help desk software plan along with its three paid plans. The free plan allows small service teams of three or fewer to manage tickets, chat with customers, and create a limited number of canned responses. Of course, there are limitations to the free plan, such as a lack of automation and branding customization.

HubSpot provides a broad range of other tools for sales, marketing, and operations. And their CMS is an intuitive way to manage your website. With their paid help desk software, you can integrate with all of HubSpot’s tools. So if you’re already a HubSpot user, their free help desk and ticketing system is worth a try.

Free trial: 14 days
Features
  • Canned responses (up to 5)
  • Live chat
  • Ticket management
  • Knowledge management
  • Reporting dashboard (up to 3)

Best free ticketing system and free help desk software trials

1. Zendesk

Zendesk free ticketing system trial

Manage all interactions in one place

Zendesk’s free ticketing system trial helps your team work better together by eliminating inefficient workflows. With its shared inbox, Zendesk help desk software collects the data your team needs to help customers more efficiently. Plus, through built-in workflows, automations, and macros, Zendesk enables your chat agents to respond more effectively to your customers.

Zendesk takes the guesswork out of delivering great customer service with:

  • Support for business rules that start a process based on preset rules.
  • Built-in best practices that are fully customizable
  • Customizable views that enable agents to filter their customer queue based on their needs
  • Dynamic request forms which give employees the right context without delay in assisting a customer

Zendesk’s free help desk software trial also encourages collaboration between employees, by including:

  • The ability to CC coworkers on tickets and share information using internal notes
  • Live editing which shows who is viewing a ticket and any changes they make
  • Mobile functionality which lets employees handle tickets from anywhere

Zendesk free help desk software trial offers customization and powerful insights

Using Zendesk’s free ticketing software trial, customer support team members and their managers can customize workflows, integrate apps from the Zendesk marketplace, and even develop new apps using Zendesk’s API.

Rich, actionable data is also a click away in Zendesk’s easy-to-navigate interface. Using customer analytics and machine learning, your support team can deliver personalized service and understand your customers better than before. Your business can predict customer satisfaction, measure performance, and uncover insights that can help your business provide the best customer service possible.

Free trial: 14 days
Features

2. Help Scout

Help Scout free ticketing system

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With Help Scout’s 15-day free ticketing software trial, agents can leverage Help Scout’s full feature set. The Plus plan is ideal for larger teams who need flexible ticket management, live chat, analytics, a library of integrations, and knowledge base management.

Help Scout also offers a more affordable Standard plan which limits you to 2 mailboxes. If you’re going to do a free trial, try to decide if Standard or Plus is the plan you’ll use so you can get a better feel for it. Finally, a nice bonus to consider is that HelpScout offers live classes on their software which can help you get up and running quickly.

Free trial: 15 days
Features
  • Native automation
  • API, SDKs, and app integrations
  • Canned responses
  • Live chat
  • Real-time reporting
  • Ticket management
  • Shared inbox
  • Knowledge content management

3. Vision Helpdesk

Vision helpdesk free ticketing system

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If you’re looking to try an industry-agnostic help desk ticketing system for free, check out Vision Helpdesk. It’s a modern, cloud-based system designed for teams of any size and industry. Yet despite its broad appeal, Vision Helpdesk includes features that specialized support teams love.

Their ticket management includes rule-based automations, conversation recording, and omnichannel support. Vision Helpdesk also has gamification features that incentivize your agents to do their best. And you can try their help desk for free with a 30-day free trial.

Free trial: 30 days
Features
  • Smart automation
  • API and app integrations
  • Website live chat
  • Advanced reporting
  • Ticket management
  • Asset management
  • Shared inbox
  • Knowledge base management

4. Front

Front free ticketing system

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With a free trial of Front’s help desk software, you can bring your service team together. Core to the product is a commitment to fostering teamwork, which you can see in their unique collaboration tools. Among other things, agents can use Front to communicate in team inboxes, share and edit drafts, and detect duplicate responses.

Plus, Front is an omnichannel solution with support for ticketing via email, social media, SMS, and live chat. If you do a free trial, you can choose from one of Front’s three plans, each of which has different limits on users as well as different feature sets.

Free trial: 7 days
Features
  • Workflow automation
  • Real-time collision detection
  • API and integrations
  • Templated responses
  • Website chat
  • Analytics
  • Ticket routing, categorization, and tagging
  • Knowledge base management
  • Multi-channel communication

5. AzureDesk

AzureDesk free ticketing system

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While AzureDesk doesn’t provide a free plan, you can try a free trial of this versatile help desk software. Among other things, AzureDesk’s Plus plan includes a self-service portal, ticketing management, workflow automation, and reporting.

Plus, AzureDesk puts no limit on the number of emails you can use which means there are no limits on the number of emails you can send to convert into tickets. On top of its core features, AzureDesk’s free trial software can integrate with your favorite tools through its native integrations and API.

Free trial: 14 days
Features
  • Automation
  • APIs and SDKs
  • Live chat widget
  • Reporting and analytics
  • Ticket management
  • Shared inbox
  • Customization
  • Knowledge base management

6. SupportBee

SupportBee free ticketing system

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You can get your support team quickly set up on SupportBee’s basic ticketing system. There’s no free plan but you can do a free trial of their Startup or Enterprise plan which cost $13 and $17 per user per month, respectively.

As far as online ticketing systems go, SupportBee is one of the simplest, providing core features such as email ticketing, canned responses, audit trails, integrations, and knowledge base software, but not much else. Still, it’s worth considering for small to medium-sized businesses that want to get up and running fast.

Free trial: 14 days
Features
  • Email ticketing
  • Canned snippets
  • Customer satisfaction ratings
  • Workflow automation
  • API
  • Knowledge base software
  • Customer portals
  • Basic and enterprise integrations

7. Salesforce Service Cloud

Salesforce Service Cloud

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When integrated with other popular Salesforce software, the Service Cloud provides agents with a 360-degree customer view to promote consistent service.

Plus Salesforce’s analytics deliver insights that help managers find areas for improvement. There’s no free version but you can try Salesforce Service Cloud for 30 days which includes online training and on-demand webinars to help you onboard new hires.

Free trial: 30 days
Features
  • Knowledge management
  • SDKs, APIs, and 3rd party integrations
  • Omnichannel routing
  • Service analytics
  • Asset management
  • Customer self-help portals
  • Community forums
  • Call center management

8. Solarwinds Help Desk

Solarwinds Help Desk

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Solarwinds Help Desk isn’t free IT help desk software, but you can try it at no charge for 30 days. During those 30 days, you’ll have full access to the power of Solarwinds ticket routing, knowledge management, asset management, and other key features.

You can also add Solarwinds Dameware remote support to enable your agents to assist anytime from anywhere. Dameware includes remote access with support for OS X, Windows, and Linux desktops, laptops, and servers.

Free trial: 30 days
Features
  • Ticket management
  • Knowledge management
  • SLA support
  • Native integrations
  • Customer satisfaction ratings
  • Email-to-ticket conversion
  • Asset management
  • Change management
  • Reporting and monitoring

9. HelpCrunch

HelpCrunch ticketing system

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This customer communication platform lets you provide 24/7 multi-channel support. It doesn’t provide a free version, but you can sign up for its 14 days of free service desk software. When you create a free trial or paid account, you get an onboarding assistant to help you navigate your new tool.

Using HelpCrunch, support agents can handle up to five customers simultaneously. Other popular help desk features include custom user attributes, multi-project support, and conversation transcripts.

Free trial: 14 days
Features
  • Online status indication
  • Full-text search
  • Virtual assistant
  • Performance metrics
  • Canned responses
  • Knowledge base management
  • Workflow management

10. HappyFox Help Desk

HappyFox Help Desk

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Track and manage tickets with ease using HappyFox Help Desk, a support tool for IT and customer service teams. Their packages are divided into four plans — Mighty, Fantastic, Enterprise, and Enterprise Plus. New users can use the 30-day free service desk software trial once they’ve scheduled a demo.

Easily convert requests into tickets, analyze your help desk metrics to improve processes, and create a customized system of support that’s unique to your customer base. Plus, omnichannel support lets you manage tickets no matter what platforms your customers are using.

Free trial: 30 days
Features
  • Discussions/forums
  • Customer complaint tracking
  • Feedback management
  • Internal communication tools
  • Knowledge base management
  • IT asset management
  • Notes for collaboration

11. Intercom

Intercom Help Desk

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Intercom lets you deliver personalized messaging on your customer’s favorite channels and provide stellar support. Designed for early-stage, mid-size businesses, and enterprise-level companies, this platform doesn’t count as free helpdesk software, though it does offer a 14-day free trial.

This platform lets you take more proactive steps to providing personalized support. Popular help features include the resolution bot, a code-free bot that handles the most commonly asked questions.

Free trial: 14 days
Features
  • Canned responses
  • Customizable branding
  • Live chat
  • Follow up for dropped messages
  • Interactive product walkthroughs
  • Self-serve help articles

Learn more about Zendesk for Intercom.

Summary of the best 17 free help desk ticketing systems and free trials

Here’s how our top 17 picks for free ticketing system and free ticketing system trials stack up against one another at a glance:

Software

Starting price(/user/month)

Free trial/plan

Key Features

Zendesk

$49

Both

  • Automated routing
  • Website live chat
  • Analytics and reporting
  • Ticket management
  • Knowledge base management
  • Multi-channel ticketing
Zoho Desk

$20

Both

  • Email-based ticketing
  • Private knowledge base
  • Macros
  • Multi-language support
Freshdesk

$15

Both

  • Integrations and API
  • Analytics
  • Email ticketing
  • Social media monitoring
WordPress Advanced Ticket System

$50/year

Free plan

  • Manual ticketing
  • WordPress integration
  • Ticket statistics
LiveAgent

$15

Both

  • Universal inbox
  • Ticket management
  • Customer forum
  • Knowledge management
JIRA Service Management

$20

Both

  • Ticket management
  • API
  • Incident management
  • Self-service portal
  • Automation
HubSpot Service Hub

$45

Both

  • Canned responses
  • Live chat
  • Ticket management
  • Knowledge management
  • Reporting dashboard
Help Scout

$20

Free trial

  • Native automation
  • API, SDKs, and app integrations
  • Canned responses
  • Real-time reporting
  • Knowledge content management
Vision Helpdesk

$12

Free trial

  • Smart automation
  • Advanced reporting
  • Ticket management
  • Asset management
  • Shared inbox
Front

$19

Free trial

  • Real-time collision detection
  • Templated responses
  • Ticket routing, categorization, and tagging
  • Multi-channel communication
AzureDesk

$50

Free trial

  • Automation
  • APIs and SDKs
  • Reporting and analytics
  • Ticket management
SupportBee

$15

Free trial

  • Email ticketing
  • Canned snippets
  • Customer satisfaction ratings
  • Basic and enterprise integrations
Salesforce Service Cloud

$25*

Free trial

  • Omnichannel routing
  • Service analytics
  • Asset management
  • Customer self-help portals
Solarwinds Help Desk

Not available

Free trial

  • Native integrations
  • Customer satisfaction ratings
  • Email-to-ticket conversion
  • Asset management
  • Reporting and monitoring
HelpCrunch

$15

Free trial

  • Online status indication
  • Full-text search
  • Virtual assistant
  • Performance metrics
HappyFox Help Desk

$39

Free trial

  • Discussions/forums
  • Customer complaint tracking
  • Feedback management
  • IT asset management
Intercom

Not available

Free trial

  • Customizable branding
  • Follow up for dropped messages
  • Interactive product walkthroughs
  • Self-serve help articles

*Salesforce Service Cloud pricing is billed annually

How to choose the right free help desk ticketing system or free trial?

Free online ticketing systems vary widely. The system that works great for one team doesn’t necessarily work for yours. Especially since the nature of customer service changes depending on the industry, product, and type of customer.

In short, ticketing systems and the teams that use them are too complex for there to be a simple way to choose the right system. Instead, prioritize these three factors:

Ease of use for agents and customers: For your agents, your ticketing system should be a seamless extension of their workflow. A ticketing system that impairs what your agents and customers are trying to accomplish is the last thing you want. If you can, have your agents try out the systems you’re considering and gather their feedback before deciding.

Integration with existing workflows and service channels: Your free online ticketing system doesn’t have to integrate with all service channels and every app. But it does need to integrate with the service channels and applications your business uses. That way, you can pull in data when and where it’s needed to automate workflows and provide contextually relevant customer service.

Match features with your needs and priorities: As you research help desk software solutions, you’ll notice many common features. But remember: not all features are created equal. Where one system might excel at knowledge base management, another might have top-notch workflow automations. Try to find the software that specializes in the features that are most important to your needs and priorities.

FAQs on free help desk software

Which is the best help desk software to try for free in 2022

Zendesk is the best ticketing system designed for companies of all sizes and industries. Its centralized hub makes it easy for agents to engage with customers across all channels and for managers to track performance metrics and SLAs.

Plus when it’s time to scale up from the free system, Zendesk offers a wide range of plans for every business, from one-person teams to an enterprise-level service operation

What is the use of free ticketing software?

The use of free ticketing software is to consolidate customer support requests into one or more inboxes where support agents can respond to, track, and otherwise manage them. Free ticketing software is also used to report on performance, inform agent scheduling, automate repetitive tasks, and much more.

How do you set up help desk software for free?

How you set up free help desk software depends on the system you choose. With Zendesk’s free help desk software trial, you would set up a customer-facing support site and your ticketing management portal. Of course, this is a basic setup; you might also set up community forums, knowledge bases, custom reporting, and more.

How long does it take to fully implement free help desk software?

The time it takes to implement a free service desk software solution is up to you and your process. But whether you want full adoption in one month or six, it’s best to track your adoption in incremental steps.

While implementing your new free helpdesk software tool, explore and learn it feature-by-feature. Start with the most basic, experimenting with every function that seems as if it may benefit one of your processes.

To expedite the learning process, decide which team members should focus on learning which features. Then, assign a team member to track adoption success and give nudges — or get feedback — when team members stop using the software.

Can you integrate free IT help desk software with your existing tools?

The best free IT help desk software should integrate with the tools you’re already using to conduct business. If you have specific software tools that you can’t live without, make sure to check that any free IT help desk software tool you use offers either native or third-party integrations.

When should you consider using a free service desk software or a free trial?

There’s no universal rule about when to consider using a free helpdesk software solution or a free trial. But it’s never too early to start using free helpdesk software or get a free trial. The key thing is to consider committing to scalable software that can grow with you. Then, as the business grows and the demands on your help desk increase, you can add more streamlined features to your toolkit.

What is the difference between free help desk and free service desk software?

There’s no consensus about what makes free help desk software different from free service desk software. The terms are used interchangeably unless there’s a good reason to distinguish them, such as when you run a free IT help desk software built exclusively to manage IT support tickets.

But there are some distinctions worth noting. No matter what it’s called, though, both help desk and service desk software are built to manage tickets as quickly as possible.

Start with free help desk software trial

Zendesk help desk software is intuitive and built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall. When your team is happier, they make your customers happier. Click below to try it out.

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