Zendesk for a better IT help desk
Ensure you have the right solution in place
Better IT service desk means a better employee experience
An IT help desk is software that puts multi-channel ticketing and employee self-service portals in a single place. With support for many ITIL processes, information technology teams can effectively track problems, trouble tickets, changes, and assets while still bringing great service to their best customers—other employees.
Powerful analytics for informed decisions
Track key help desk metrics like first response time and time to restore with Zendesk's pre-built reports—or build a custom report. Align your reporting to ITIL best practices and report on incidents, problems, and change requests. Discover and view which issues create the most work and provide self-service tools or automate process management to eliminate them.
A FLEXIBLE PLATFORM THAT IMPROVES ALONG WITH YOU
Zendesk is an open platform that extends according to your needs. Choose from 380+ apps from our marketplace and integrate with IT tools like Oomnitza, Myndbend, Okta, OneLogin, LogMeIn and more. And our well-documented open APIs, chat and mobile SDKs help you innovate and customize your IT help desk.
Zendesk is a powerful tool. Quite simply, it means we don’t miss anything important.
An IT service desk built on Zendesk
QUICKEST TIME TO VALUE
Deploy Zendesk quickly and easily without expensive consulting or training.Learn more >
See why Xero chose Zendesk for its flexible integrations and ease of use.Learn more >
BETTER DECISIONS WITH BETTER DATA AND ANALYTICS
Measure team performance, uncover process inefficiencies, and track service satisfaction with employee Net Promoter Scores.Learn more >
DESIGNED FOR INNOVATION, BUILT TO SCALE
Being a SaaS solution means seamless upgrades. Our open APIs and apps marketplace mean easy integration.Learn more >