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Zendesk for a better IT help desk

Zendesk for a better IT help desk

Ensure you have the right solution in place

Better IT service desk means a better employee experience

Zendesk’s IT help desk software puts multi-channel ticketing and employee self-service portals in a single place. With support for many ITIL processes, IT teams can effectively track problems, trouble tickets, changes, and assets while still bringing great service to their best customers—other employees.

Smarter, simpler ITIL

Tailor your ITIL implementation for a perfect fit. Zendesk enables ITIL processes without the typical ITIL tool complexity, so you can put your focus where it counts. And with our flexibility and analytics, you have a system that truly facilitates continuous improvement—the core ITIL tenet.

Automate and track key operations

Zendesk's powerful automation tools help IT teams manage incidents, events, problems, and service requests easily. Pre-defined responses called macros solve common problems faster. Tag issues to report, categorize, and track problems across tickets. And keep track of phones, computers, monitors, and more by integrating with common IT asset management tools.

Help employees help themselves

Spend less time on password resets and common IT questions with an intuitive self-service employee knowledge portal. And with multi-channel ticketing systems on email, web forms, chat, phone, and mobile, there are multiple ways for your employees to reach you on the channel they prefer.

Powerful analytics for informed decisions

Track key metrics like first response time and time to restore with Zendesk's pre-built reports—or build a custom report. Align your reporting to ITIL best practices and report on incidents, problems, and change requests. Discover which issues create the most work and build self-service tools or automate processes to eliminate them.

A FLEXIBLE PLATFORM THAT IMPROVES ALONG WITH YOU

Zendesk is an open platform that extends according to your needs. Choose from 380+ apps from our marketplace and integrate with IT tools like Oomnitza, Myndbend, Okta, OneLogin, LogMeIn and more. And our well-documented open APIs, chat and mobile SDKs help you innovate and customize your IT help desk.

Zendesk is a powerful tool. Quite simply, it means we don’t miss anything important.

David Desinger

L'Oreal

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An IT service desk built on Zendesk

  • QUICKEST TIME TO VALUE

    Deploy Zendesk quickly and easily without expensive consulting or training.

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  • REDEFINING ITSM

    See why Xero chose Zendesk for its flexible integrations and ease of use.

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  • BETTER DECISIONS WITH BETTER DATA AND ANALYTICS

    Measure team performance, uncover process inefficiencies, and track service satisfaction with employee Net Promoter Scores.

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  • DESIGNED FOR INNOVATION, BUILT TO SCALE

    Being a SaaS solution means seamless upgrades. Our open APIs and apps marketplace mean easy integration.

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See for yourself