Industries

Different industries demand different customer support approaches. See how businesses adapt customer service to their unique consumer base.

Technology

How tech companies are controlling costs with AI

Tech companies have been slashing their budgets recently, but it's not all doom and gloom. See how AI is helping reduce customer service costs and improve the customer experience.

AI and automation

Retail

Retail omnichannel CX

In 2026, retailers should create a seamless experience for customers across all channels.

Customer experience

Reimagining the future of retail

Covid-19 has changed the retail landscape. It's not just how people buy, that has changed, though; it's what they buy. Take a look at how we're reimagining the future of retail.

AI in e-commerce

AI in e-commerce enables companies to build long-term customer loyalty, boost conversions, and streamline operations—when done right. Read our guide to discover how.

AI and automation

How ecommerce brands use conversational AI

No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.

AI customer service

iGaming & Betting

Customer support: the iGaming compliance edge

In iGaming and Betting, compliance isn’t a barrier, it’s a competitive edge. From Responsible Gambling to data protection, leading operators are redefining iGaming customer support as a driver of trust, security, and innovation. Explore how modern CX and AI turn regulation into opportunity.

Scaling iGaming Support via Omnichannel

While digital-native operators push the boundaries of online CX, many iGaming & Betting brands are turning to omnichannel design as a key differentiator to provide a unified player experience across both online and offline worlds.

Scaling iGaming customer support with AI

For more than 15 years, scalability has been the watchword for ambitious leaders everywhere—synonymous with accelerated growth, operational streamlining, and bold organizational design. Scalability in iGaming and Betting, however, isn’t just another buzzword—it’s a blueprint for survival.

iGaming & Betting

Winning iGaming customer support peaks

Every peak moment in iGaming has its own rhythm: sudden surges, shifting player needs, and rising expectations. This blog reveals how iGaming and Betting customer support teams can stay ahead of the momentum and deliver their best when the stakes are highest.

Transportation

Passenger transportation CX

A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.

Customer experience

Digital transformation in transportation

Meet passengers where they are and get them where they're going with modern, intelligent CX.

Zendesk for Passenger Transportation

See how modern CX solutions integrate with legacy infrastructure to deliver seamless, modern passenger experiences.

Transportation

Improving airline CX

Reach new heights with better customer experiences. Get our top tips and expert advice.

Customer experience

Healthcare

Maintaining HIPAA compliance

What does it mean that Zendesk messaging is now HIPAA-enabled? Here's what you need to know.

Healthcare

How CX helps healthcare SMBs

Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.

Customer experience

Healthtech startups

VC funding for healthtech startups is at an all-time high. Read on to find out how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.

Customer engagement Startups

7 innovative ways technology is transforming the patient experience

So, how can your healthcare organization create cohesive patient experiences that provide real value? Here are 7 innovative ways technology is transforming the patient experience.

Customer experience